Cluster Business Manager

About the Role:We are looking to bring in fresh energy and operational excellence into our team through the hire of a Cluster Business Manager. This role will be critical in driving performance, people, and process across a group of stores in the region.Key Responsibilities:- Own the performance (P&L, revenue, cost, and growth) of a cluster of stores - Drive SOP adherence, customer experience, and store-level operational excellence - Lead, coach, and develop store teams to meet business targets - Implement local marketing and sales initiatives in alignment with the central team - Monitor and ensure compliance with hygiene, food safety, and audit parameters - Work cross-functionally with supply chain, HR, and training to ensure seamless execution - Provide regular performance reports and insights to leadershipWho Are We Looking For:- A Hotel Management Graduate (preferred) - 4-10 years of relevant experience in QSR / food retail / hospitality operations - Strong team management and leadership skills - High on ownership, execution, and customer-centricity - Comfortable with data and performance metrics

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