QSR Area Manager

Location: Bangalore, KarnatakaReport to: RGMEmployment Type: Full-timeCompany: Healthlicious Basil Foodtech Private LimitedAbout us:We are a young brand, growing rapidly to serve healthy & fresh food & beverage. Our visionis to make healthy food accessible, without compromising on taste. We serve smoothies,shakes, refreshers & millet sandwiches. Everything we do is all-natural, preservative-free &fully transparent.Our good-food ATMs are stationed in 30+ locations in Delhi NCR, including places like AmityUniversity, Select City Walk, Worldmark Aerocity, Ambience Mall, Max Group & Fortis Group.We are also partners with food court aggregators like Smartq, Foodforum, and Gokhanna.We have served 10 Lakh + orders and are on track to open 100 kiosks in this financial year.The Area Manager will oversee multiple outlets within a designated area, ensuring smoothoperations, increased sales, customer satisfaction, and staff performance. You will beresponsible for driving revenue growth, maintaining outlet standards, controlling costs, andmanaging staff effectively. This role requires a proactive leader with strong operational andpeople management skills, taking full ownership of each outlet’s performance.Key Responsibilities:1. Customer Management:○ Enhance online ratings and respond to customer feedback.○ Implement strategies to gather customer data and insights at each outlet.○ Ensure excellent customer service across all outlets.2. Sales Growth:○ Drive revenue growth per outlet, meeting or exceeding sales targets.○ Analyse sales data and develop action plans for underperforming outlets.○ Collaborate with marketing to boost outlet visibility and footfall.3. Outlet Operations & Audits:○ Conduct regular audits on cleanliness, storage, and pilferage control.○ Ensure timely opening and closing of outlets.○ Oversee product availability, stock management, and daily operationalactivities.4. Profit & Loss Management:○ Control staff costs, raw material costs, and repair/maintenance expenses.○ Identify cost-saving opportunities while maintaining service quality.5. Staff Management:○ Reduce staff attrition through effective hiring and retention strategies.○ Oversee staff recruitment, onboarding, and continuous training.○ Motivate and manage teams to ensure high morale and productivity.6. Repair & Maintenance:○ Take ownership of each outlet’s repair and maintenance needs, ensuringcost-effective solutions.○ Ensure all equipment is functional, minimising downtime and maximisingoperational efficiency.○ Promptly address maintenance issues while keeping expenses under control.○ Develop and implement preventive maintenance plans to reduce long-termrepair costs.Key Performance Indicators (KPIs):● Customer satisfaction scores (online ratings, feedback).● Sales growth and revenue targets per outlet.● Outlet audit scores (cleanliness, operations, stock control).● Profit margins and cost control (staff, RM, repair).● Staff retention and performance metrics.Qualifications:● Proven experience in managing multiple outlets, preferably in the food & beverageindustry.● Strong leadership, problem-solving, and communication skills.● Proficiency in P&L management, staff management, and operational audits.● Ability to work in a fast-paced environment with strong attention to detail.What We Offer:● Competitive salary and performance-based incentives.● Opportunity for professional growth within a rapidly expanding company.● Collaborative work environment and support for personal development.

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