Project Manager – US Business

Project Manager – US Business | Bangalore (Onsite)Location: Bangalore | Work Mode: 5-day office (Monday–Friday)Shift: 1:00 PM – 10:00 PM IST (US hours)Experience: 5–8 yearsPreferred Immediate JoinersWe are hiring for one of our esteemed clients, a pioneer Conversational AI company transforming collections with omnichannel GenAI-powered assistants.About the RoleWe are looking for a Project Manager – US Business to lead strategic client engagements within the US collections and financial services portfolio. This is a high-impact, client-facing role where you’ll own the end-to-end client journey—from onboarding to expansion—ensuring exceptional delivery and measurable business outcomes. You’ll work closely with cross-functional teams and enterprise clients, driving adoption of cutting-edge Voice AI and GenAI technologies.Key ResponsibilitiesDuring Solutioning- Deliver compelling product demonstrations tailored to client needs. - Design and propose custom solutions aligned with client objectives.During Onboarding- Lead kickoff meetings and manage coordination across client stakeholders, vendors, and tech teams. - Conduct discovery sessions, document requirements, and execute rollout plans. - Lead solution and prompt engineering teams to develop custom AI bots suited to client policies and processes.During Activation- Conduct performance reviews with clients to optimize campaign performance using data insights. - Monitor SLAs and proactively address performance or delivery gaps.During Expansion- Lead quarterly business reviews with executive stakeholders. - Identify and drive upsell/cross-sell opportunities for account growth.What We’re Looking ForEssential Experience- 5–8 years of project management experience, ideally in collections or financial services. - Proven ability to manage complex, high-value enterprise client relationships. - Strong stakeholder management, escalation handling, and conflict resolution skills. - Experience with API integrations and basic technical troubleshooting. - A data-driven approach to problem-solving and decision-making.Preferred Qualifications- Experience with collections technology stack (CRMs, campaign management tools, payment gateways). - Exposure to Voice AI, Conversational AI, chatbot implementations, or SaaS/CPaaS projects. - Experience with AI/ML solutions in financial services. - Background in consulting and strong understanding of collections workflows and best practices.Why Join?- Be at the forefront of GenAI innovation in financial services. - Drive strategic partnerships with Fortune 500 clients in the US market. - Work with a team that’s pushing the boundaries of AI-driven customer engagement. - Thrive in a fast-paced, high-growth environment with global exposure.If you’re a strategic project leader passionate about AI, technology, and client success, we’d love to hear from you.Apply now or reach out directly with your resume at Sushmita@ to explore this opportunity.

Apply Now