ServiceNow Business Analyst

7+ Years of Experience with ServiceNow, Work with business stakeholders, IT, and procurement teams to gather HAM requirements. Define SAM use cases, workflows, and automation needs in ServiceNow. Ensure compliance with software licensing models (SaaS, Perpetual, Subscription, Cloud, OnPremises, etc.). Define license reconciliation, software discovery, and asset normalization processes. Ensure accurate data in CMDB. Identify non-compliant licenses, unused software, and cost-saving opportunities. Work with vendors and procurement to manage software contracts and renewals. Support internal and external software audits (Microsoft, Adobe, Oracle, IBM, etc.). Use Performance Analytics and Reporting to track software usage and compliance. Generate reports on license usage, cost optimization, and software entitlements. Provide recommendations for cost reduction and risk mitigation. Identify areas for automation using ServiceNow workflows, business rules, and scripts. Optimize software request, approval, and provisioning processes. Implement best practices for HAM lifecycle management.

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