Assistant Vice President

Job Title: AVP, Technology Service Delivery Location: Bengaluru Department: Global Technology Reports To: VP, Technology Service Delivery Position Overview: The AVP of Technology Service Delivery is responsible for leading the delivery of technology services and solutions. This role involves managing a team of professionals to ensure that technology services meet the business's strategic objectives, are delivered on time, within budget, and to the highest quality standards. He will collaborate with cross-functional teams to enhance service delivery processes, drive innovation, and ensure the reliability and efficiency of technology services. Skills Good Communication Skills Network Infrastructure Data Center Contact Center ITSM Service Transition Key Responsibilities: Strategic Leadership: Develop and implement a comprehensive technology service delivery strategy aligned with the company's business goals and broader Technology Strategy. Service Delivery Management: Oversee the planning, implementation, and tracking of technology services and solutions. Ensure the timely and cost-effective delivery of technology services to meet business requirements. Develop and monitor performance metrics to measure service delivery effectiveness and efficiency. Innovation and Improvement: Drive innovation by identifying emerging technologies and trends that can enhance service delivery. Continuously evaluate and improve service delivery processes and methodologies. Team Management and Development: Lead, mentor, and develop a high-performing technology service delivery team. Foster a culture of continuous improvement, collaboration, and innovation within the team. Stakeholder Collaboration: Work closely with business leaders, IT teams, and other stakeholders to understand requirements and deliver appropriate technology solutions. Serve as the primary point of contact for technology service delivery issues and escalate as necessary. Quality Assurance and Risk Management: Establish and enforce service quality standards and best practices. Identify and mitigate risks associated with technology service delivery. Ensure compliance with industry regulations and company policies. Budget and Resource Management: Manage the technology service delivery budget, ensuring cost-effective resource allocation and utilization. Optimize resource planning and management to support current and future technology needs. Qualifications: Bachelor’s degree in Information Technology, Computer Science, or a related field; Master’s degree preferred. Minimum of 10 years of experience in technology service delivery, with at least 5 years in a leadership role. Strong understanding of IT service management (ITSM) frameworks and methodologies. Proven experience in managing large-scale technology projects and service delivery teams. Excellent leadership, communication, and interpersonal skills. Ability to work collaboratively with cross-functional teams and manage multiple priorities in a fast-paced environment. Strong problem-solving and decision-making abilities. Experience with budget management and resource allocation. Preferred Skills: Certification in ITIL, PMP, or similar service delivery and project management methodologies. Experience in Banking / Financial / Insurance Industry is a plus. Knowledge of Banking Technology or platforms

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