Lead Product Designer

About SmartQ SmartQ is redefining how the world experiences food. As a next-generation food-tech innovator, we solve real operational challenges through empathy-led insights and powerful technology. Our mission is clear: to elevate everyday dining into a seamless and meaningful experience. In the last decade, we’ve transformed cafeteria and food operations across industries with scalable, cutting-edge solutions. Operating in 14 countries and backed by Compass Group- a $60B global foodservice leader SmartQ continues to push the boundaries of what modern food-tech can achieve. Since our inception in 2015, we’ve become a trusted partner for corporates, hospitals, universities, and food courts worldwide. With a bold vision to become the world’s largest B2B food-tech company, we connect people through exceptional food experiences powered by advanced technology. Today, we proudly serve 400+ global clients, including leaders like Google, HSBC, Amazon, and Wells Fargo.At the heart of SmartQ is a culture shaped by four core pillars: Great People | Great Food | Great Experience | Greater Good These values inspire collaboration, innovation, humility, and a relentless pursuit of excellence. To dive deeper into what drives us, explore our cultural pillars on the SmartQ LinkedIn ‘Life’ page. It offers an authentic glimpse into the journey you could be part of:you excited to join our team as Product Designer? Are you actively looking for a new opportunity where you impact people by Designing products that impact people across the world? Or just checking the market? Well... you might just be in the right place!SmartQ family is looking for a Product Design Le ad who is highly creative, innovative, self-motivated and has hunger to build impactful/ innovative products.Key roles and responsibilities: 1. Lead product design strategy Set the vision for all the products (India Region) and develop Product strategy in collaboration with Director of Design, Product director and Engineering head Create innovative designs which effectively respond to briefs and solve for the challenge presented. (Deliverables include—but not limited to—high-level and/or detailed user flows, wireframes, and mock-ups to effectively communicate design ideas). Create Design strategy for scale, update atomic design system in collaboration with Product design team and key stake holders to improve efficiency and consistency across product lines. Innovate and build better user experiences that evolve and define visual systems and generate or upgrade the visual language.2. Enable growth in Collaboration with Key Stake holders Collaborate with multiple stake holders to understand the current product suite and leverage the research to build the effective product suite. Communicate design intent to cross teams and stakeholders with clear rationalization and justification for design work prioritising advocacy for users' needs. Actively work with product trio foster with a data-driven, strategic design approach to achieve product goals in a timely manner. Derive key metrics and performance indicators and measure, track and continuously optimise to achieve the overarching goal. Partner with product managers, engineers, marketing team, and designers to oversee the user experience of a product from conception until launch and sustenance.3. Lead & mentor the team Guide the team of Product Designers to conceptualize/ Design flows and experiences that are incredibly simple to use but elegant and Impactful to experience. Sparks thoughts/ innovative ideas in the team and bring the best of the teammates by nurturing, mentoring, and leading them in the right path Work closely with operations and business teams to better understand the business and ground reality through users' point of view, and with marketing, tech operations teams to launch products that communicate effectively. Practice design thinking process throughout the product life cycle and guide the team with focus on fundamentals of the design thinking process and deliver best products to the worldQualifications: We are looking for a person who has been there and done that; someone who has built products from scratch and scaled it across multiple platforms (Android, iOS), devices (Large form factors), countries and cultures Experience designing enterprise products for 8-10 years preferably in F&B (Food & Beverage) industry/ B2B (Business 2 Business) service industry. Should have bachelor's degree in design (e.g., interaction, graphic, visual communications, product or relevant), or equivalent practical experience. One who has problem solving mindset and empathizes with users and keeps the user at the centre of every design decision. Should have prior experience in partnering with UX research team to amplify research and design impact. Extensive experience in visual design, Interaction design, in-depth understanding of designing, wire-framing, prototyping tools to demonstrate how a particular flow or interaction will work. Evidence of strategic product thinking with the ability to develop product goals, identify opportunities, and make decisions based on the impact to people and the company Experience in building relationships with outstanding written and verbal communications skills and the ability to influence both internally and externally.What is in it for you? Ability to perform in a truly flexible environment: the agility of a start-up and the Stability of an MNC. Good career growth with high impact Job. Your designed Product will be implemented across India and will become reference for 13 other countries where other SmartQ products are implemented.Message from CEO: We've come to realize that we're not merely in the B2B Food service industry; we're in the business of 'Capturing Hearts.' We find ourselves in a unique position to turn ordinary, mundane corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness. Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary. If this vision resonates with you, we invite you to join us in our mission to spread joy and happiness in a world weighed down by stress and pressure. Together, let's play our part in making this world a more beautiful place.

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