Walkin Drive For Settlement Operations Support (Team Lead) on 8th Jan

Greetings from Infosys BPM Ltd.,We are hiring for Walkin Drive for Team Lead- Settlement Operations Support (Merchant Financial Services) Domain (IC Role) for Bangalore. Please walk-in for the interview on 8th January 2026 in Bangalore.Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application.Please mention Candidate ID on top of the Resume ***Team Lead- 5Yr to 8Yrs experience: details: Interview Date:8th January 2026 Interview Time:9.30 AM to 12 PM ISTInterview Venue: Bangalore, E-City Phase-2, Infosys Limited, No. 40/P-41/P, Building: 68, Gate: 2, Electronic City phase 2, Industrial Area, Konappana Agrahara, Bangalore 560100. Landmark:In Between Sunik Industries and Tejas Networks.Please find below Job Description for your reference: Job Location: Bengaluru Qualification: Any Graduate (Full Time) Experience: 5- 8 Years Notice Period: Immediate Joiners Only Shift: US shifts/ Night Shifts Week Offs: Rotational Offs Work From Office is mandatory (5 days) Job Level: 4B Designation: Team Lead (IC Role)Note: Candidate should hold an individual contributor (IC) role with experience in team handling and team management.Role Overview: This role ensures effectively delivering high quality work in the scope of work. Meeting the defined targets and upholds risk & compliance guidelines. Maintain alignment with client/organizational objectives.Key Responsibilities: Deliver high quality work. Audit readiness & control adherence. Defect RCA and corrective actions. Identify opportunities for process improvement and efficiency. Ensure compliance with company policies, procedures, and quality standards.Knowledge & Skills preferred for the role: Knowledge of billing systems and reconciliation processes. Familiarity with financial compliance standards. Experience with ACH processing and merchant funding ACH - identify and report any errors in merchant funding. Performing analysis of funding.Business Performance: Maintaining client Service Level Agreement Standards (SLAs) & client satisfaction Drive automation and continuous improvement within the process. Identifies cost saving opportunities. Structured and periodic performance management. Support and engage with other ad-hoc projects and Organization Development tasks, as required.Client Management: Ensure proactive client feedback while aligning priorities to Client SLA deliveries. Actively engaged with Client Relations team for support and expectation management. High priority escalation handling and close loop management.Educational/Professional Qualifications: Bachelor’s degree in finance, Business Administration, or related field (or equivalent experience). Minimum 2 years of work experience as Team Lead in client operations, financial services, or similar roles. Strong analytical and problem-solving skills. Proficiency in MS Excel and other data analysis tools. Excellent communication and interpersonal skills Ability to work independently and as part of a team in a high-volume environment.Competencies that will be Assessed: Leadership & People Management. Strategic & Business Acumen. Interpersonal & Communication Skills.Documents to Carry: Carry a printout your updated resume. Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport). All original education documents needs to be available for verification.(10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)Mandatory to carry: Smartphone with good front camera, charger and Headset for Assessment, Government ID proof Hardcopy.Pointers to note: Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Original Government ID card is must for Security ClearanceThanks & Regards, Infosys Recruitment Team.

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