Front Office Associate

Company: ZolostaysBrand: Loop Hostels by ZoloLocation: BangaloreCTC: ₹3.5 LPA (No PF deduction)In-hand: ₹29,000/monthEmployment Type: Full-timeAbout ZoloZolo is India’s largest co-living and managed accommodation platform, operating across co-living, hotels, hostels, student housing, real estate, and vacations. Every day, thousands of people across major cities choose Zolo for safe, comfortable, and community-driven living.About Loop HostelsLoop Hostels is Zolo’s youthful hostel brand built for travellers, students, backpackers, and young professionals. More than just a stay, Loop is about community, experiences, and connections. From lively common areas to curated events, Loop Hostels creates a place where guests feel welcome from the moment they walk in.At Loop, the Front Office Associate is the heart of the hostel — the first smile guests see and the person who shapes their entire stay.Curious to see what life at Loop looks like?Check out our hostels and experiences here: This Role Is All AboutAs an Associate – Front Office, you will be the face of Loop Hostels. You’ll welcome guests, help them settle in, solve day-to-day queries, and ensure every guest leaves with a great memory.This role is perfect for freshers or early-career candidates who enjoy meeting people, communicating confidently, and want to build a strong foundation in hospitality or customer experience.If you’re friendly, energetic, and enjoy a fast-paced, people-first environment — this role is for you.What You’ll Do- Welcome guests and manage smooth check-ins and check-outs - Verify IDs and complete registrations accurately - Guide guests on rooms, hostel rules, facilities, and events - Handle guest queries with patience and a positive attitude - Coordinate with housekeeping and operations for smooth daily functioning - Maintain basic records, billing entries, and simple system updates - Resolve small guest concerns and escalate when required - Keep the front desk clean, organised, and welcomingSkills That Will Help You Succeed- Clear and polite communication - A natural service mindset — patient, helpful, and respectful - Ability to follow simple processes accurately - Basic comfort with computers, Excel, and digital tools - Calm problem-solving during guest interactionsWhat We’re Looking For (Personality Matters!)- A warm, welcoming attitude — “service with a smile” - Polite, approachable, and confident personality - Flexibility to work in shifts and handle guest flow - Willingness to learn, grow, and take feedback positivelyWho Can Apply? (Freshers Encouraged)You can apply if you are:- A fresher or have up to 2 years of experience - From any background such as BBA, BCom, BA, BSc, BHM, BBM, BMS, Diploma in Hospitality, or any graduation - Experienced in customer-facing roles like: - Hotels / Hostels / Budget stays - Retail or front desk roles - Aviation / ground staff - Any service-oriented role - Good communication and the right attitude matter more than your degree.What’s In It for You?- A fun, youthful, and energetic work environment - Daily interaction with travellers, creatives, and young professionals - Clear growth path: - Associate Front Office → Senior Associate → Property Lead - Hands-on exposure to hospitality operations, guest experience, and events - Real learning that builds confidence, communication, and leadership skills - Be part of a brand where your personality and initiative truly matter

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