Front Office Executive (Bengaluru)

Department FacilitiesGrade / Level G1A/G1BDesignation Sr Facility Executive/ Executive – Front OfficeLocation BengaluruReporting To Facility ManagerRole & Responsibilities- You’ll be responsible for managing all aspects of day-to-day service delivery during working hours. - To advise Front Office Management on escalated issues during the shift. - To ensure immediate response to all priority calls during the shift and follow the escalation process - To take rounds of the front office, lobby area, and restrooms to ensure a high standard of housekeeping & upkeep. - Greet visitors/clients by providing a friendly, courteous front office service reflecting the client’s corporate image. - Site personnel are notified of guests’ arrival immediately. - Issue visitor badges/temporary cards/service badges/new joiners ID & access card. Follow up for the return of respective ID/access cards with the respective stake. - Visitor admission is properly authorized. - Maintained visitor logbook - Assisting with special needs for visitors with disabilities - Ensuring basic cleanliness of the lobby, lifts, and public area. - Handling client/visitor complaints/feedback and other related problems and communicating to the next level or as per the escalation matrix. - Handling the tasks pertaining to soft services as per operations need.Skillset required- Excellent communication skills. - Strong customer service drive. - Good problem-solving skills. - Quick learner and ability to motivate self. - Proven working experience as a guest relation Executive. - Confidently able to present to clients. - Hands-on experience in visitor management. - Should have knowledge of facility office management - Knowledge of parking management & visitor management system (preferred)Experience (Years) requiredMinimum 3-5 years of relevant experienceQualificationGraduate / Hotel Management Graduate

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