Associate Manager - Account Receivable

At the core of Tata Consumer Products' business approach lie six strategic pillars that serve as the foundation for its growth and success: Strengthening & Accelerating our Core Business, Driving Digital and Innovation, Unlocking Synergies, Creating a Future-Ready Organization, Exploring New Opportunities and Embedding Sustainability.This job opportunity closely aligns with one of these key strategic pillars, which is driving Operational Delivery & Excellence/Customer management and communication/Leadership and People Management/Process Improvement/Cross Functional activities. The job aims to bring tangible business value by accelerating the company's growth & Expansion plan making sure that services are being seamlessly delivered to the clients of an organization.Ensure proper documentation for Internal controls and requirements and play active part in the audits • Control on Financial leakage • Accountable for reporting compliance with minimum standards of Finance Control & Compliance – Framework • Identifies and manages risk impacting service delivery, finances, statutory requirement and reputational loss for SSC. • Ensures Business continuity / disaster recovery plans are successfully implemented and tested regularly with Business Assurance team. • Work with stakeholders to ensure that there are appropriate assurance mechanisms in place to monitor risks and controls • Bring in best practice from elsewhere. Customer Service • Manage relationships and communication with customers • Manage allocation of work to members of the team, back-up and leave/ absenteeism planning • Identify potential sensitive issues and escalate it to the appropriate level • Manages stakeholder expectations against contractual commitments and SLAs applying monthly reporting and the contract as a relationship building tool. • Accountable for meeting and prioritising own targets/ deadlines and those of others within agreed standards and procedures Internal Processes • Improve operational efficiency by exploring new ways of working through process improvements. • Innovate ways to automate process by rolling out quality initiatives. • Adherence to the Key Performance Indicators (KPIs) agreed with the business in the area of Accuracy, TAT, Productivity and Customer Satisfaction • Implement better work practices to achieve high standards of work and maintain established work procedures Provide quality service / advice in accordance with agreed service standards • Review of Customer Leger / Collection / GL / Reconciliation / Follow up with stakeholders • Support for Automation / MIS Innovation and Learning • Help motivate others in the AR team to achieve targets and performance standards • Provide coaching and support to help achieve performance expectations. • Provide advice to colleagues in the team What are the Critical success factors for the Role ?  Master’s degree in Finance / Inter CA / ICWA / CMA Knowledge of SAP & Excel Must  10 + years of relevant work experience handling O2C/AR functions. 3 + Years of experience in a Team lead role

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