Delivery Manager - Retail

We are looking for an experienced Delivery Manager – Retail to lead end-to-end project/program delivery with strong technical oversight. The role involves managing cross-functional engineering teams, ensuring timely and high-quality delivery, driving stakeholder satisfaction, and owning delivery governance, risk, and financial metrics.The ideal candidate should combine strong technical depth with program management expertise.Key ResponsibilitiesEnd-to-End Delivery OwnershipOwn delivery of multiple projects/programs across technology stacksEnsure projects are delivered on time, within scope and budgetDrive estimation, planning, and milestone trackingManage risks, dependencies, and escalationsStakeholder & Client ManagementAct as primary point of contact for clients/stakeholdersLead governance calls, status reviews (MBR & QBR), and executive reportingManage scope changes and commercial discussionsTeam & Resource ManagementLead and mentor engineering teams (developers, architects, QA)Resource planning and capacity managementDrive performance reviews and skill developmentFoster high-performance and collaborative cultureFinancial & Operational ManagementOwn revenue and margin for assigned programsMonitor utilization and cost controlEnsure SLA/KPI adherenceDrive growth through delivery led initiativesProcess & Quality GovernanceImplement Agile / Scrum / SAFe methodologiesEnsure compliance with security and quality standardsDrive continuous improvement initiativesRequired Skills & Experience15+ years overall experience with delivery management capabilitiesVery strong presentation skillsExcellent people management skillsGood understanding of digital skills (working experience in the digital skills in the early stage of the career)Prior experience in managing the delivery for different type of engagements (Development, Support)Very good understanding of application support and the corresponding SLAsPrior experience of driving CSAT improvement through continuous service improvement initiativeStrong solution building & presentation capabilitiesAssess client issues and use your expertise to develop solutions using applicable technologies and best practices. Work with the Sales teams and project teams to explain requirements, evaluation options, and explore solutions to achieve the customer’s

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