US healthcare customer support agent (International Voice Process)

Job Title: Customer Support Associate – US Healthcare (International Voice Process)Job Type: Full-TimeExperience RequiredFresher or Minimum 6 months of experience in healthcare BPO or similar domainKey Skills & RequirementsTyping Speed: Minimum 28 words per minute (WPM) with 98% accuracyEnglish Proficiency: B1H level or higher (excellent verbal and written communication skills)Basic understanding of US healthcare processes (patient care, claims, pharmacy support, or member call preferred)Strong attention to detail and ability to work in a fast-paced environmentProficiency in using MS Office tools and CRM systems is a plusKey ResponsibilitiesHandle inbound and outbound calls related to US healthcare queries such as patient care, pharmacy support, grievance, and appeal casesProvide accurate information while maintaining professionalism and empathyEnsure all data entry and updates are accurate and timelyCollaborate with cross-functional teams to resolve customer concernsAdhere to compliance standards and data privacy regulations in healthcare (e.g., HIPAA)Additional DetailsShift Timings: Night Shift (Rotational)Week Off: RotationalWork Environment: Work from Office

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