Salesforce Associate Engineer - Administrator [T500-25947]

About Officeworks:Officeworks’ purpose is “we bring big ideas to life at low prices”. We are Australia’s leading omnichannel retailer of complete technology solutions, stationery, furniture, art supplies, and learning resources. We also offer services including Print & Create and Geeks2U. We begin with customers—our products and services provide solutions to our diverse range of customers across Australia, from households, students, small to large-sized businesses, governments, and schools.About the Technology & Digital Function:By joining the Technology team in the GCC you will play a direct role in Officeworks’ global digital transformation, contributing to world-class SAP and Salesforce capabilities that sit at the heart of how the business operates and grows. The GCC will support Officeworks’ purpose of helping to bring big ideas to life at low prices, ensuring technology remains a true enabler of customer value and operational excellence.This opportunity to join as a founding member of the new global hub is a chance to be part of the original build-out of our GCC. Early joiners will influence how the hub operates and help shape the future state of some of Officeworks’ core technology ecosystem. These roles are best suited for people who enjoy:exposure to core business platforms—SAP and Salesforce—covering operations, security, development, automation, and solution architecturesupporting global initiatives and modernizing critical enterprise systembeing the forefront of global innovation and transformationjoining a place where your skills matter, your growth is intentional, and your work has visible impact on business outcomes.Why this role exists:The Salesforce Associate Engineer ensures stable, secure, and efficient day-to-day operation of the Salesforce platform through configuration, automation, user management, and release support. This role maintains platform stability and operational standards by managing user access, security configuration, and data quality controls. This role acts as the technical engine of the platform, executing flows and automations that enable the business to move with pace and agility.Where you will make a difference:In this role you will:Platform Configuration & Automation:Configure flows, validation rules, page layouts, and automation to meet business requirements.Manage configuration changes including roles, permissions, and declarative automations.Monitor platform health and resolve operational incidents to ensure high uptime.Implement data quality controls and reporting to maintain the integrity of platform information.Security & User Management:Manage users, roles, profiles, permission sets, and licenses to ensure appropriate platform access.Maintain access compliance and enforce platform security standards.Handle user support and access management requests as part of day-to-day operations.Governance, Release & Compliance:Support deployment and release management processes to ensure stable production environments.Coordinate releases and manage environments in alignment with CI/CD toolchains.Ensure requirements and documentation comply with governance and security standards.Maintain documentation and vendor engagement in compliance with applicable laws and policies.Accountability & Safety:Demonstrate high control and personal accountability for platform stability within your scope.Identify and report site hazards or incidents to ensure timely corrective action is taken.Who you will be working with:Internal Delivery Teams: Solution Architect, Functional Analysts, Developers, Support Analysts, Quality Analyst, and Delivery Manager.Internal Partners: Business Users, IT Operations, and Security Teams.External Partners: System Integrators and Salesforce Technical Teams.What success looks like:Service Reliability: Maintaining an incident resolution SLA > 95% and platform uptime > 98%.Deployment Quality: Achieving a change success rate > 98%.Compliance Excellence: Ensuring 100% access compliance.Customer Value: Driving user satisfaction ratings > 85%.How you will lead:Individual Contributor:Lives our Officeworks values and behavioursProactively contributes to a safe working environment, escalates appropriately if there are unsafe conditions or inappropriate behaviourOperates in line with applicable Officeworks company policies and Code of ConductDemonstrates a strong sense of personal accountability and curiosity to learn and develop.Qualifications and work experience:EssentialEducation: Degree in I.T., Software Engineering, or a related field.Experience: 2+ years of Salesforce administration experience.Specialist Skills: Expert knowledge in flow automation, platform security, and release management.Core Competencies: Strong communication and problem-solving skills.Technology Proficiency: Salesforce Clouds, Integration Tools, LeanIX, Signavio, Jira, Confluence, and CI/CD Toolchains.

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