Learning Programs Specialist

Learning Programs SpecialistLocation: Bangalore, IndiaTeam: Customer Experience (CX), Education ServicesRole SummaryWe are looking for a highly organized and detail-oriented Learning Programs Specialist to support our global education programs. This role plays a critical part in ensuring the seamless execution of customer education, academic programs, and internal enablement initiatives.You will act as the programmatic backbone across multiple learning platforms and programs, helping deliver high-quality learning experiences for students, customers, and internal teams.Key ResponsibilitiesAcademic Program Support (SparkED)Respond to inquiries from professors and students regarding SparkED licenses in a timely and professional mannerReview and analyze blocked verification requests (SheerID), providing clear guidance and actionable feedback to usersEnsure a smooth and positive experience for academic users engaging with SparkEDTechnical Enablement SupportManage the technical enablement inbox, triaging and responding to internal inquiries with accuracy and clarityCoordinate and schedule internal enablement sessions, including:Managing stakeholder calendarsSending session invitations, recap emails, and tracking participationSupport the delivery of high-quality internal training experiencesCoordinate end-to-end onboarding for new hires within internal technical teams, ensuring a smooth transition through self-service digital learning and system accessCollaborate with Revenue Operations to design and maintain learning completion dashboards, ensuring data accuracy to effectively measure and demonstrate enablement impactDrive continuous improvement in scheduling, documentation standards, and operational efficienciesLearning Management & Content OperationsUpload and maintain learning content across platforms, ensuring accuracy, consistency, and quality Customer-Facing (Docebo LMS):Publish Instructor-Led Training (ILT), digital learning, and video contentEnsure courses are properly configured, tested, and accessible Internal Platforms (Seismic / Galaxy):Upload and maintain internal enablement contentEnsure content is well-organized, up to date, and easy to discoverQualifications3–5 years of experience in learning operations, program coordination, customer support, or a related role within a services or education organizationStrong organizational skills and attention to detailExcellent written communication skills (clear, professional, and user-friendly)Ability to manage multiple workflows and prioritize effectively in a fast-paced environmentComfort working across multiple systems and tools (e.g., LMS platforms, shared inboxes, scheduling tools)A proactive mindset with a focus on improving processes and user experienceNice to HaveExperience with LMS platforms (e.g., Docebo, Seismic, Galaxy)Familiarity with academic programs or student verification tools (e.g., SheerID)Experience supporting internal training or enablement programs

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