Account Manager (Client Success)

About UnigageUnigage is an AI first full funnel growth driven performance agency. The company hasoffices in both California, USA and Bengaluru, India. At Unigage, we believe inoutcomes.We are a lean, AI-first agency that replaces bloated teams with smart people andsmarter workflows. You aren't here to manage projects; you’re here to manage brandgrowth using a tech-forward mindset.Candidate Profile● Education: Any Graduate with 3-7 years of experience in Agencies/High-GrowthStartups.● Presence: Exceptionally well-spoken and polished.● Mindset: A /"tinkerer./" You should have a personal /"stack/" of AI tools you use tomanage your own life and work.This role works closely with cross functional teams to ensure timelines are met on timeand with high quality. The candidate must bring an AI-first mindset, using automationand intelligent workflows to improve execution efficiency. This is a full-time, in-officerole requiring someone who is fast-paced, structured, and comfortable handlinggrowing delivery complexity.Key Responsibility Areas (KRAs)1. Strategic Client Partnership (The Consultant)● Business Stewardship: Move beyond the /"brief/" to understand the client’s P&L. You actas a strategic advisor who understands business goals (ROI, CAC, LTV) rather than just/"vanity metrics./"● Executive Narrative: Synthesize complex AI-driven data into polished, presentablenarratives. You don't just present reports; you tell stories that drive decisions.● Organic Growth: Identify /"white spaces/" where Unigage can solve new clientproblems, driving account expansion.2. AI-First Operational Excellence (The Architect)● Workflow Design: Build and manage automated workflows to handle repetitive taskslike reporting, meeting minutes, and competitive tracking.● Lean Management: Direct end-to-end campaign execution with a highoutput-to-headcount ratio by leveraging the agency’s toolset stack● Performance Audits: Use AI tools to perform deep-dive competitor and marketanalysis in minutes, not days.The Toolset Knowledge you should possess● Generative AI○ Tools: ChatGPT, Claude, Perplexity, Gemini.○ Required Proficiency: Power User level. You must be able to use LLMs fordeep-dive market research, competitive audits, and complex data analysis. Weexpect you to move beyond basic chat and use these tools to generate insightsthat aren't immediately obvious to a human observer.● Strategy & Visuals○ Tools: Notion, Canva, Gamma.○ Required Proficiency: You should be a /"Product Architect/" of information. Thismeans building collaborative, living workspaces in Notion and using Gamma orCanva to spin up high-end, polished decks in a fraction of the time a traditionalagency would take.● Digital Analytics○ Tools: Google Analytics 4, SEMrush, Similarweb, Google Data Studio (LookerStudio).○ Required Proficiency: Insight-driven. You don't need to be a coder, but youmust be able to work with the tech team to build dashboards that ignore vanitymetrics. Your goal is to track real business impact—leads, revenue, andattribution—rather than just /"likes/" or /"clicks./"● Communication & Orchestration○ Tools: Microsoft Teams, Slack, WhatsApp.○ Required Proficiency: Flawless. In a lean team, communication is the first thingthat breaks. You must be a /"zero-inbox/" personality who ensures no thread isdropped across mediums. You are expected to manage the chaos and keepboth the client and the internal team in a state of constant, clear alignment.What we also look for (The Edge)● Prompt Engineering: You treat a prompt like a creative brief. You know how to iterateon a prompt until the AI output is actually useful for the client.● Executive Presence: Since you're using AI to handle the grunt work, your primary valueis your ability to speak to clients. You must be polished, well-spoken, and able to defendyour strategy in front of senior stakeholders.● Curiosity over Certainty: The AI landscape changes every week. We need someonewho spends 30 minutes every morning figuring out how a new update or tool can maketheir job (and the agency) better.● Vendor Management: As a lean agency, you will often manage niche /"micro-agencies/"or AI-specialist freelancers. You need to be a great /"orchestrator./"● Financial Fluency: Since you are in a lean team, you should understand the uniteconomics of the agency—how your efficiency directly impacts the bottom line.

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