Remote Technical Support Expert

Job Opportunity: Technical Support Specialist As a Technical Support Specialist, you will play a vital role in ensuring the seamless operation of our clients' IT systems. Your expertise will be invaluable in troubleshooting and resolving complex technical issues. Key Responsibilities: C1-level proficiency in German (spoken and written) to communicate effectively with international clients. Provide top-notch technical support to end-users via phone, email, or remote desktop sessions. Troubleshoot and resolve hardware, software, and network issues on laptops, desktops, and mobile devices. Collaborate with internal teams to resolve complex technical issues and improve overall client satisfaction. Requirements: To succeed in this role, you must have: 2-3 years of experience in Remote technical support roles (L1/L2 preferred). Excellent problem-solving skills and ability to work independently. Strong communication and interpersonal skills to interact with diverse clients and teams. Familiarity with ITSM or ticketing systems (e.g., ServiceNow, Remedy, etc.). Experience supporting enterprise clients or working in a multilingual, multicultural environment will be an advantage. Benefits: By joining our team, you can expect: A dynamic and inclusive work environment that values diversity, equity, and inclusion. Ongoing training and professional development opportunities to enhance your skills. A competitive salary and benefits package. Why Choose Us? We are committed to creating a workplace where everyone feels welcome, respected, and empowered to succeed. Our organization values innovation, collaboration, and continuous improvement. If you share these values and are passionate about delivering exceptional technical support, we encourage you to apply for this exciting opportunity.

Apply Now