Customer Service Sales Support

Job title: Customer Service Sales Support Company:Renaissance Jewel Location:Remote(WFH) Experience Required:6–10 Years Salary Range:Up to ₹10 LPA Working Hours(EST)9am- 5pm(Wed- Sun) 3:00 PM – 11:00 PM Type:Full-Time About Renaissance Jewel Renaissance Jewel specializes in fine lab-grown diamond jewelry, offering a diverse range of engagement rings, wedding bands, earrings, necklaces, and bracelets. They provide customizable design services, allowing customers to create unique pieces that capture their personal style. We're expanding our customer support and sales team and looking for a senior professional who excels in building relationships and driving customer satisfaction through personalized service. About the Role: We are seeking a dynamic and experiencedSales & Customer Support Specialistto join our growing support team. This role is ideal for someone with astrong background in call center operations , particularly inhandling inbound calls and live chats , and a passion for delivering world-class customer service while identifying upsell opportunities. Key Responsibilities: Handleinbound customer inquiriesvia phone and live chat with professionalism and empathy. Provide detailed product information, assist with order status, returns, and after-sales service. Identify and act onsales opportunitiesduring customer interactions. Maintain high standards ofcustomer satisfaction (CSAT)and service level agreements (SLA). Accurately log all customer interactions in CRM systems. Work collaboratively with internal teams (sales, logistics, design) to resolve customer issues. Mentor junior team members and contribute to best practices in customer engagement. Required Skills & Experience: 6–10 years of experience in acall center or BPOenvironment, with a strong focus oninbound calls and live chatsupport. Strongsales orientationand the ability to build rapport with high-value clients. Excellentverbal and written communicationskills in English. Proficient in usingCRM tools, live chat platforms , and ticketing systems. Comfortable with EST working Hours. Ability to multitask, manage time effectively, and maintain attention to detail. Experience inluxury retail ,jewelry , orhigh-end lifestyle brands . Graduate degree preferred.

Apply Now