Mystery Shopper

About the role: We’re looking for a detail-obsessed Secret Shopper to evaluate websites end-to-end as a real customer would. You’ll follow a provided checklist, assess clarity and usability, verify available payment methods, and complete small, controlled test transactions. What you’ll do Review assigned websites to understand their purpose. Execute a step-by-step testing checklist and document results clearly. Walk through key user journeys (homepage → product → cart/checkout → confirmation). Identify and report issues: content errors and accessibility basics. Verify payment options (e.g., credit/debit, PayPal, Apple/Google Pay) and submit a test transaction per instructions. Validate post-purchase signals: order confirmation page, email receipts, account history. Capture evidence: screenshots/screen recordings, timestamps, URLs, device/browser info, steps to reproduce, expected vs. actual results. Prioritize issues by severity and impact; suggest quick wins where appropriate. Communicate progress, blockers, and completion status on time in our tracker. Handle credentials, test data, and any PII securely, following our policies.

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