Property Management & Customer Support Associate

Position: Property Management & Customer Support Associate Location: Hyderabad/Remote (working U.S. hours)About Us: We are a U.S.-based real estate and property management company providing full-service support to our clients and tenants. We’re expanding our offshore operations and looking for a skilled, professional team member who can communicate confidently with American clients and tenants while managing day-to-day property operations.Job Description: We are seeking someone with property management experience and strong customer support skills who can handle calls, emails, and coordination tasks efficiently. The ideal candidate should have an American or neutral accent, be detail-oriented, and thrive in a fast-paced environment.Key Responsibilities:Handle tenant and client communications via phone and emailCoordinate maintenance requests, vendor follow-ups, and property updatesAssist with rent collection, lease renewals, and general property management tasksProvide exceptional customer service and ensure prompt issue resolutionMaintain accurate records in the property management softwareWork closely with the U.S. operations team to ensure smooth workflowsRequirements:Minimum 2 years of experience in property management or real estate supportExcellent spoken and written English with an American or neutral accentPrior experience in customer service or client communication rolesProficient with CRM or property management software (e.g., AppFolio, Buildium, etc.)Comfortable working U.S. business hoursReliable internet connection and professional remote work setupPreferred Qualifications:Graduate in /BBA /BA Background in U.S. real estate or offshore property management supportStrong organizational and multitasking abilitiesPositive attitude and problem-solving mindset

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