AWS Cloud Solutions Specialist

As a seasoned professional in cloud-based contact center solutions, you will design and implement scalable, automated systems that enhance the overall customer experience. This is an opportunity to showcase your expertise in AWS infrastructure, contact flow design, and integration capabilities to deliver seamless and intelligent customer interactions. The ideal candidate will create customized solutions that meet the needs of our clients, with a strong focus on scalability, reliability, and customer satisfaction. Responsibilities & Deliverables: AWS Service Integration: Develop and maintain Lambda functions, Lex bots, and API integrations to support dynamic and personalized customer interactions. Automation & Optimization: Build API-driven automation workflows to streamline operations and improve agent efficiency. IVR/CTI Customization: Customize IVR systems and CTI integrations to support advanced call handling and reporting features. System Administration: Manage and monitor AWS resources including DynamoDB, S3, and Lambda to ensure high availability and performance. Collaboration & Documentation: Work closely with cross-functional teams (DevOps, Support, Product) and maintain clear documentation of system architecture and workflows. A strong background in AWS administration, technical proficiency in configuring contact flows, Lambda integrations, and API-driven automation, as well as hands-on experience with AWS services (Lambda, Lex, DynamoDB, S3), and IVR/CTI customization are essential for this role. Benefits: This contract role offers long-term opportunities for growth and development in a rapidly evolving industry. The ideal candidate will be passionate about delivering exceptional customer experiences and working collaboratively with cross-functional teams.

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