Test Engineer (Microsoft Dynamics 365 Customer Insights)

Position:QA Microsoft Dynamics 365 (Customer Insights) Experience:2–3 Years Location:Remote Employment Type:Full-TimeKey Responsibilities: Design, develop, and execute comprehensive test plans and test cases for Microsoft Dynamics 365 Customer Insights - Data (CI-D) and Journeys (CI-J) implementations. Validate the integrity, mapping, and synchronization of customer data across Dataverse, CI-D, CI-J, and third-party integrations. Conduct end-to-end testing of customer journeys, segmentation logic, data ingestion pipelines, and marketing automations. Perform functional, regression, integration, and UAT testing to ensure product quality meets business and technical requirements. Work closely with developers, data engineers, and marketing teams to proactively identify issues and validate resolutions. Test API integrations, webhooks, and data pipelines related to CI-D and CI-J within the Microsoft ecosystem. Ensure compliance with data privacy, governance, and security standards during test execution and documentation. Maintain test documentation, report bugs using appropriate tools, and track issues through resolution. Participate in Agile/Scrum ceremonies and contribute to continuous process and product quality improvements.Required Skills: 3–5 years of hands-on QA experience, preferably in projects involvingMicrosoft Dynamics 365andCustomer Insights (CI-D & CI-J) . Strong understanding ofDataverse , its schema, and data flow within the Microsoft Power Platform. Experience testing integrations with third-party systems (e.g., CDPs, email platforms, analytics tools). Familiarity withD365 CRM(particularly Customer Service module) from a QA perspective. Proficient in using tools forAPI testing(e.g., Postman), test case management, and defect tracking (e.g., Azure DevOps, Jira). Detail-oriented with strong analytical and problem-solving skills. Excellent written and verbal communication skills to collaborate with cross-functional and remote teams.Good to Have: Microsoft certifications in Dynamics 365 or Customer Insights. Experience with automation tools and frameworks (e.g., Selenium, Playwright, Power Automate). Exposure toAzure Data Factory ,Logic Apps , orPower Platformfor test automation or validation. Background indata quality assurance ,privacy compliance testing , orCDP validation .

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