Manager Workforce Management - Platform Management & Automation - REMOTE Role - Night Shifts

Position overviewAs a Automation Manager you provide leadership to multiple teams who design, develop, and maintain automation and intelligent automation solutions that streamline tasks across WFM operations. You oversee and optimize these processes and practices in alignment with organizational objectives and client expectations.You manage the performance, drive engagement and foster development of your teams.Key responsibilitiesLead and manage a team of developers and technical professionals, ensuring resource allocation and adherence to development best practicesEstablish and monitor key performance indicators (KPIs), ensuring project alignment with organizational goalsCollaborate with all stakeholders and the wider team to gather ideas for innovation plus resolve critical issues which ariseEnsure compliance with IT and WFM governance frameworks and industry best practices such as SDLCDrive innovation in support processes, tools, and methodologies to improve service quality and operational efficiencyLead and develop a high-performing, highly engaged team, providing guidance, support, and mentorshipCore competenciesDriving Development Best Practices, Solution Orientated, focusing on customers, embracing technology, managing self-development.Leadership competenciesProviding leadership, leading change, building effective teams, managing stakeholdersFunctional competenciesIn-depth knowledge of development and implementations using automation toolsStrong knowledge of operating systems, databases and programming languages such as Python, .Net and Java.Experience with RPA technologies and tools to design, develop and deploy automation solutions.Strong understanding of IT service management frameworks, particularly ITIL principles and practicesAbility to communicate effectively with technical and non-technical stakeholdersAbility to identify and solve problems, understand and recognize broader impact across the departmentQualifications5+ years of experience in a developer role demonstrating moving to a senior developer role and/or solution architecture2+ years of managerial experience running a development teamBachelor's degree in Computer Science, Information Technology or related fieldITI, PMP, SCM certifications are good to haveB2+ oral and written English - MandatoryEqual Opportunity EmployerAt TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

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