Desktop Engineering Support

Project Description:Investigate systemic issues that negatively affect the end user experience, implement solutions that increase productivity. Work with business partners to understand needs and pain points that impact productivity. Focus will primarily be on issues that arise during device migration of Merger and Acquisition activityResponsibilities:• Troubleshooting: Perform advanced troubleshooting and root cause analysis to resolve desktop-related issues efficiently.• DEX Expertise: Utilize your deep understanding of Desktop Experience (DEX) to enhance user productivity and satisfaction.• Automation: Develop and implement automation scripts to streamline desktop management tasks.• Collaboration: Work closely with other IT teams to ensure seamless integration and support of desktop systems.• User Support: Provide expert-level support to end-users, addressing their technical concerns and training them on best practices• Shift: 2:30pm (IST) - 11:30 PM ISTMandatory Skills Description:• Experience: 7-10 years of experience in Windows desktop engineering or a related field• Technical Skills: Subject matter expert in Windows OS internals (kernel, registry, services, drivers, etc). Working knowledge of OS-level troubleshooting tools. Experience utilizing a Unified Endpoint Management tool for managing domain and Entra Windows devices.• DEX Knowledge: Strong background in Desktop Experience (DEX) tools to measure endpoint performance, correlate issues with changes, and user experience optimization. Knowledge of operating system level logging• Analytical Skills: Excellent problem-solving skills with a focus on root cause analysis and resolution.• Automation: Experience with scripting languages such as PowerShell for automation.• Communication: Strong verbal and written communication skills.The candidate needs to be in a L2 or L3 role currently.• DEX Knowledge: Strong background in Desktop Experience (DEX) tools to measure endpoint performance, correlate issues with changes, and user experience optimization.The candidate ideally will have experience in a product like SysTrack or NexThink.• Analytical Skills: Excellent problem-solving skills with a focus on root cause analysis and resolution.

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