L1 Field Support Engineer in Abudhabi-ONSITE

Position: L1 Field Support Engineer Location: UAE - Abudhabi Qualifications:3-5 years of experience in IT end-user support or desktop support. Strong knowledge of Windows 10/11, Microsoft Office Suite, and basic networking. Experience with Active Directory, Outlook/Exchange, and remote support tools. Familiarity with ITSM/ticketing systems (e.g., ServiceNow, ManageEngine). Understanding of IT security, endpoint protection, and patching.Preferred Qualifications: Bachelor’s Degree in Information Technology or a related field. Certifications such as CompTIA A+, Microsoft MCSA, or ITIL Foundation are a plus. Experience supporting mobile devices and collaboration tools (Teams, Zoom, etc.).Job Summary: We are looking for a skilled End User Support Engineer to provide technical support to users across the organization. The role includes installation, configuration, and troubleshooting of hardware, software, and network-related issues while ensuring minimal disruption to business operations..Key Responsibilities: Provide on-site and remote support for desktops, laptops, printers, and peripherals. Troubleshoot operating system and application-related issues (Windows, MS Office, email, etc.). Install, configure, and upgrade end-user hardware and software as per IT policies. Manage user accounts, access rights, and group policies in Active Directory. Support connectivity issues including LAN, Wi-Fi, VPN, and IP telephony. Coordinate with vendors for hardware repairs or replacements. Log incidents and service requests accurately in the ITSM tool and follow through to resolution. Assist with onboarding/offboarding activities (device setup, profile configurations). Participate in IT asset inventory, audits, and compliance reporting. Maintain documentation, FAQs, and user guides for common issues.If interested, please send an updated CV to anisha@ along with the following detailsTotal experience: Current Salary: Expected Salary: Notice Period: Current Location:Crystal Solutions Leading Recruitment Service Provider Anisha Mishra Talent Acquisition Specialist Website :

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