Operational Forecasting Professional

Forecasting Specialist About the Role: We are seeking an experienced forecasting specialist to join our team, responsible for predicting near-future staffing needs by analyzing historical data and current trends. Key Responsibilities: Monitor call volume, average handle time, and other relevant metrics to generate accurate short-term forecasts. Identify potential fluctuations in demand and adjust staffing levels accordingly to optimize service levels. Regularly review historical call volume data, stakeholder behavior patterns, and other relevant metrics to identify trends and patterns for accurate forecasting. Utilize workforce management software to build and maintain short-term forecasting models, adjusting parameters based on current trends and seasonal fluctuations. Communicate forecast updates to operational teams, including supervisors and agents, to ensure proper staffing levels are maintained. Requirements: Strong analytical skills and proficiency in data analysis techniques. Experience with workforce management software and forecasting tools. Excellent communication and collaboration skills to effectively communicate forecasts to stakeholders. Understanding of contact center operations and key performance indicators (KPIs). Proficiency in Microsoft Excel and other data analysis tools. Ability to work under pressure and adapt to changing conditions. Your Benefits: Opportunity to develop your skills in data analysis and forecasting. Chance to contribute to a dynamic team focused on delivering excellent customer experiences. A challenging role that requires strong analytical thinking and problem-solving skills. Why You'll Thrive Here: We value innovation and creativity in our team members. We offer a supportive and collaborative work environment. We believe in continuous learning and professional development.

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