Customer Relationship Specialist

About Us: We are a dynamic fitness company delivering live workout classes that empower our community to achieve their health and wellness goals. To support our growing member base and enhance their experience, we are looking for a dedicated Customer Relationship Specialist to join our team. Role Overview: As a Customer Relationship Specialist, you will be the vital link between our students and coaches, ensuring seamless real-time support during our live workout sessions. You will work in two daily shifts to manage class routing, coordinate with coaches, and engage with customers to tailor their fitness journey. Shift Timings: Morning Shift: 5:30 AM – 11:00 AM Evening Shift: 4:30 PM – 9:00 PM Key Responsibilities: Welcome participants into Zoom workout rooms with your video on, creating a warm and engaging environment. Ensure students are ready for class by checking their setup and answering any pre-class questions. Triage students joining live workout classes in real time and route them to the appropriate Zoom sessions. Coordinate with coaches to confirm their availability and plan backup options when needed. Connect with customers to understand their fitness levels and recommend suitable classes. Collect and document customer feedback after each session. Prepare and present daily reports to management highlighting key insights and areas for improvement. Skills & Qualifications: Proficient in using CRM software to manage customer interactions and data. Strong skills in Microsoft Excel or similar spreadsheet tools for tracking and reporting. Comfortable using Zoom video conferencing platform for class routing and coordination. Presentable, energetic, and customer-focused with a positive attitude. Excellent communication and interpersonal skills. Proven experience managing multiple customers simultaneously, handling calls, and thinking quickly in real time. Ability to multitask and work effectively during early mornings or evenings. Passion for fitness and helping others on their wellness journey is a plus. Previous experience in customer support or relationship management preferred. Why Join Us? Be part of a fast-growing company dedicated to health and wellness. Work in a supportive, energetic environment with flexible shift options. Opportunity to make a real impact on our members’ fitness journeys. If you’re enthusiastic, personable, and ready to help our members thrive, we want to hear from you! Apply now by sending your resume to [email/contact link] Note : Competitive compensation offered for exceptional candidates.

Created: 2025-08-04