Manager - CRM & Revenue Operations (Zoho)

Job Title: Senior Manager/ Manager – CRM & Revenue Operations (Zoho)Location: Gurgaon (Work From Office)Company: Radical Minds Group (Radical Minds Technologies Pvt. Ltd. & RMT Engineering Pvt. Ltd.) About Radical Minds Group & RMT Engineering Radical Minds Technologies (Group)Radical Minds (est. 2010) powers mission-critical operations for leading brands across Travel & Hospitality, BFSI/Fintech, Airlines, Logistics, Crypto, E-commerce, Retail, Healthcare, and Govt/PSUs. With 7,000+ employees and 100+ clients, we run high-volume, high-stakes contact center and back-office operations where uptime, quality and governance are non-negotiable. RMT EngineeringRMT Engineering is the Group’s technology arm. We build and scale IT services & product engineering (custom software, cloud, data & analytics, intelligent automation) and AI/ML solutions & products, including OptiML QMS, Chatbot/Voicebot/Conversational Bots, Dialer/IVR/Logger, CRM and model engineering platforms. We work end-to-end—from discovery and pilots/POCs to secure production rollouts with robust SLAs. Together, Radical Minds + RMT Engineering offer an integrated Operations + Technology stack that accelerates modernization and time-to-value for enterprises across various industries/domain. We are now building a unified global Sales & Business Development engine across India, US and UK/Europe and implementing Zoho One as the core operating platform for both Radical Minds and RMT Engineering. To drive this, we are hiring a hands-on Senior Manager/ Manager – CRM & Revenue Operations (Zoho) as a single owner for CRM, tools, dashboards and GTM operations across the entire Radical Minds Group (both companies together). We are not looking for a theoretical profile or someone who only strategise or manages vendors—this person must be deeply hands-on, technically strong and process-oriented, able to design and implement, not just review PPTs.  Role Summary The Senior Manager/ Manager – CRM & Revenue Operations (Zoho) will:Own Zoho One / Zoho CRM end-to-end – design, implementation, configuration, administration and continuous improvement for both Radical Minds and RMT Engineering.Act as SPOC for all BD teams (India, US, UK/Europe, Domestic, PSU/Govt, RMT Tech), SPOC for Management, and SPOC for Digital Marketing team.Set up and manage lead flows, lead assignment, campaigns, reporting and dashboards across RM & RMT.Own and coordinate integrations between Zoho and external tools such as Apollo, LinkedIn Sales Navigator, TenderTiger, GeM, BidPrime, Meta/Insta/Google Adwords and digital marketing platforms.Ensure high data hygiene, process discipline and adoption across the organisation. This is a high-visibility individual contributor role working directly with the Founder & MD, Executive Director, CFO, CMO and global BD heads. There is no team under you initially – you will be expected to personally configure, build and run the CRM & RevOps stack. Key Responsibilities 1. Zoho One / Zoho CRM OwnershipLead end-to-end implementation, configuration and administration of Zoho CRM (and related Zoho apps like Campaigns, Desk, Analytics) for both RM & RMT.Design and maintain:Modules, fields, page layouts and validation rulesPipelines and deal stages for both RM and RMT businessesTerritories, lead and deal assignment rulesWorkflows, automation, approvals and notificationsManage user roles, profiles, access rights and security across multiple business units and geographies.Act as the primary point of contact with Zoho and any Zoho implementation partners. 2. SPOC for BD Teams, Management and MarketingAct as single point of contact for all Sales/BD leaders:US (North America), UK/Europe, India Corporate/Enterprise, RMT Tech, Domestic, PSU/Govt/Tenders.Work closely with Founder & MD, Executive Director, CFO and CXOs to:Design and maintain management dashboards and MIS for pipeline, revenue, forecasts and performance.Partner with CMO and digital marketing team to:Integrate campaigns and landing pages with ZohoDefine and maintain lead flows, tagging and attributionEnsure every marketing lead is tracked end-to-end inside CRM. 3. Lead Management, Campaign & Funnel OperationsDesign and maintain a robust lead management framework:Lead sources, lead statuses, priorities and SLAsLead assignment logic (region, product, segment, brand – RM vs RMT)Escalation rules for unattended / ageing leads.Coordinate with Digital Marketing to:Capture all inbound leads from Google Ads, Meta, LinkedIn Ads, website forms and campaigns into Zoho with proper UTM/source tagging.Implement basic and later advanced lead scoring models using Zoho and connected tools.Ensure seamless mapping of Lead → Opportunity → Proposal → Win/Loss within Zoho for both RM and RMT. 4. Integrations & Tool Stack ManagementDesign, set up and maintain integrations between Zoho and:Apollo – contacts, accounts, activities, sequences mappingLinkedIn Sales Navigator – account and contact workflows where applicableTenderTiger, GeM, other tender portals, BidPrime – through APIs or structured imports/exports, with proper mapping into ZohoTelephony / email systems and other lead sources as needed.Coordinate with external vendors (Zoho, Apollo, TenderTiger, etc.) for:Implementation supportTroubleshooting and optimisationFeature roll-outs and upgrades. 5. Reporting, Dashboards & AnalyticsBuild and maintain standard dashboards in Zoho CRM / Zoho Analytics for:Senior management (Founders, ED, CFO, CXOs)Regional BD headsMarketing and tender teams.Prepare weekly, monthly and quarterly CRM/RevOps MIS:Leads created, meetings booked, opportunities createdPipeline by stage, by region, by product, by channelWin/loss metrics with reasonsTender/RFP funnel (identified, submitted, shortlisted, won).Support leadership with ad-hoc analysis and data extracts for reviews, board meetings, investors and client presentations. 6. Data Quality, Governance & TrainingOwn data hygiene and governance in Zoho:Standardised naming conventions and mandatory fieldsDedupe checks and processesRegular audits for missing, incomplete or stale data.Conduct training and refreshers for BD, SDRs, tender team and marketing on:How to use Zoho correctlyHow to log activities and update pipelineHow to interpret dashboards and reports.Monitor user adoption and activity metrics; flag and escalate non-compliance to respective heads.  Required Experience & BackgroundTotal Experience: 8–15 yearsRelevant Experience: Minimum 4–5 years of hands-on Zoho CRM (or equivalent CRM) configuration and administration is mandatory.Proven experience in roles such as:CRM Administrator / Zoho ConsultantRevenue Operations / Sales OperationsMarketing Operations with deep CRM ownership.Experience in B2B services / SaaS / IT / BPO / outsourcing environment will be preferred.Demonstrated ability to work directly with senior leadership and multiple business stakeholders.   Technical & Tool Skills (Mandatory / Strongly Preferred)Deep, hands-on expertise in Zoho CRM:Modules, layouts, validation rules, workflows, blueprints, automation, APIs/webhooks.Working knowledge of broader Zoho ecosystem:Zoho Campaigns, Zoho Desk, Zoho Analytics (or other BI tools).Experience integrating CRM with:Apollo or similar outbound/sequence toolsLinkedIn Sales NavigatorMarketing platforms (Google Ads, Meta, LinkedIn, landing page tools).Comfort with:APIs, webhooks, third-party connectors (e.g. Zapier/Make)CSV/Excel-based imports, data cleaning and transformationBuilding and maintaining dashboards and reports.  Domain & Process UnderstandingStrong understanding of B2B sales processes and funnels:Lead → MQL/SQL → Opportunity → Proposal → Win/Loss.Familiarity with:Territory management, quotas, forecasting, pipeline healthLead assignment, SLAs, follow-up cadenceCampaign attribution and basic marketing analytics concepts (UTM, source/medium, etc.).  Personal AttributesHands-on individual contributor – willing to personally configure, test, fix and optimise systems (not just coordinate vendors).High ownership and accountability – behaves like an internal consultant and system owner.Strong communication skills (written and verbal) in English and Hindi.Ability to influence and enforce process with senior BD leaders while maintaining good relationships.Structured, detail-oriented, comfortable creating documentation, SOPs and trainings.Mature, stable, and comfortable working with confidential business data and leadership-level visibility.  EducationGraduate in Engineering / Computer Science / IT / Maths / Statistics / Business / Commerce.Certifications in Zoho CRM / CRM administration / marketing automation / data analytics will be an added advantage.  Role Type & GrowthRole Type: Senior individual contributor – no team initially.Potential to build and lead a small CRM/RevOps team in future once the platform is stabilised and scaled.  How to Apply If you have a proven track record in Zoho CRM implementation, revenue operations and sales/marketing operations, we invite you to apply and be part of our long-term value creation journey at Radical Minds Group. Please apply via LinkedIn or write directly to: nishtha.gupta@

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