ServiceNow Performance & Reporting Analyst

We’re Hiring – ServiceNow Performance & Reporting AnalystLocation: India (Preferably Bangalore or Pune)Experience: 5+ yearsWork Mode: Fully RemoteKey Responsibilities Reporting & Dashboard Creation: Design, develop, and maintain reports and dashboards within the ServiceNow platform, using tools such as standard reporting, Performance Analytics, and Platform Analytics.Data-Driven Insights: Analyze IT Service Management (ITSM) and other platform data to identify trends, patterns, and anomalies, providing actionable insights to improve service delivery and efficiency.KPI Management: Define, configure, and monitor Key Performance Indicators (KPIs) and metrics to measure the health and performance of IT services and business processes.Process Improvement: Collaborate with process owners and stakeholders to understand their reporting needs and translate them into effective, data-driven solutions that support continual service improvement.Data Integrity: Ensure the accuracy, consistency, and integrity of data used for reporting and performance analysis within ServiceNow.User Training & Support: Provide guidance and training to end-users on how to effectively use reports and dashboards, and assist with troubleshooting any reporting issues.Required Skills & QualificationsExperience: Proven experience in a reporting or data analysis role, with a strong focus on the ServiceNow platform.Technical Proficiency:In-depth knowledge of ServiceNow's reporting and dashboarding capabilities.Hands-on experience with ServiceNow Performance Analytics is a must.Strong understanding of the ServiceNow data model, including tables, relationships, and data sources.Familiarity with ITSM modules (e.g., Incident, Problem, Change, and Service Request Management).Analytical Skills:Excellent analytical and problem-solving skills, with the ability to interpret complex data and present it clearly.Strong attention to detail and commitment to data accuracy.Soft Skills:Excellent communication and presentation skills, with the ability to convey technical findings to a non-technical audience.Strong collaboration skills and ability to work effectively with cross-functional teams

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