Credentialing - Client Onboarding (Permanent Work-From-Home)

Responsibilities:Lead Client Onboarding:Oversee and manage the entire onboarding process for new clients, ensuring a seamless transition and successful implementation of our healthcare Credentialing services. Relationship Management:Establish and maintain strong client relationships, serving as the primary point of contact during onboarding and beyond, addressing any concerns or inquiries promptly. Requirements Gathering:Work closely with clients to understand their specific needs, workflows, and operational requirements, ensuring accurate configuration and customization of Credentialing solutions. Project Coordination:Collaborate with cross-functional teams, including sales, operations, and IT, to ensure the timely completion of onboarding tasks, milestones, and deliverables. Documentation & Training:Create and maintain comprehensive onboarding documentation, including SOPs and training materials, to facilitate smooth knowledge transfer and user adoption. Compliance Adherence:Ensure that all onboarding activities comply with relevant healthcare regulations, such as HIPAA, and other industry-specific standards. Issue Resolution:Identify and address any issues that arise during the onboarding process, working closely with internal teams and clients to provide timely resolutions and mitigate risks. Continuous Improvement:Identify and implement opportunities for process improvements within the client onboarding function, enhancing overall efficiency and client satisfaction. Performance Tracking:Monitor key performance indicators (KPIs) related to onboarding activities, providing regular reports to management that highlight successes, challenges, and areas for improvement. Industry Knowledge:Stay informed on industry trends, regulatory updates, and best practices in healthcare Credentialing to ensure that our onboarding process remains current and compliant. Team Leadership:Provide leadership, mentoring, and coaching to develop a well-trained, high-performing team that meets or exceeds performance standards.Qualifications:At least 5 years of experience in Credentialing, with a minimum of 4 years in people management and 3 years in client onboarding or credentialing process management. Full-time qualification in Payer Credentialing from a recognized professional body. Strong technical knowledge of client onboarding and Credentialing processes. Proven expertise in project planning and management. Excellent project management, presentation, interpersonal, and leadership skills. Strong customer service and communication abilities. Ability to work under pressure while maintaining a high level of perseverance. A team player with strong conflict-resolution skills.Mandatory Requirements: Has a fast dedicated laptop/PC I5+, 8GB Ram, Windows 10 (licensed and activated), MS Office 2013 + (working copy). (I3 only considered with SSD drive and 8GB ram) Lease option available for initial months till you get laptop/PC. Quiet home office with no distractions Have at least 3 years experience working from home successfully during EST hours Minimum dedicated fast internet 100MBPS (must be fiber or cable into your home)If you're a seasoned professional with a passion for client success and a deep understanding of healthcare Credentialing, we encourage you to apply!

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