Healthcare Business Analyst

Title - Healthcare Business Analyst Type - Contract Location - RemoteRelated experience:5+ years as a business analyst partnering with IT to define and deliver customer-centric tools (technical-oriented business analyst). 5+ years of experience partnering customer/member facing teams – call center, service experience, or clinical / population health. 5+ years of experience in the healthcare industry. Desktop / CRM application implementation, including project planning, business requirement management, business analysis and continuous improvement; MS Dynamics 365 experience preferred. Involvement in delivering large scale customer-centric initiatives, documenting business processes and supporting change management. Experience with related / integrated technology platforms (e.g. Genesys / telephony, campaign management, AI, etc.). Excellent communication, prioritization, problem solving, and decision-making skills Excellent written and oral communication skills. Strong interpersonal skills, including excellent presentation and facilitation skills. Self-starter, quality and service oriented-minded; works with little supervision. Strong organizational skills; Ability to multi task Able to adapt to changes in priorities and assignments quickly and efficiently; flexible with project assignments. Ability to establish continuity and translate between business and technology teams – Inculding ability to decompose business needs into technical solutions and translate technical capabilities into user / business workflows. Ability to review CMS guidance and translate requirements into technical specifications. Demonstrated ability to work with all levels of staff, within and external to the organization to achieve goals. Excellent critical thinking and problem-solving ability. Ability to appropriately maintain confidentiality.

Created: 2025-08-05