OpenAI SME/Admin

Title - Application Engineer AI SME ( AI Admin) Type - Contract Location - RemoteNOTE: This is not a developer or engineer role.Roles and Responsibilities: - Configure and manage data privacy controls to prevent the training of AI models on sensitive data and enforce zero-retention policies. - Deliver comprehensive audit logs, compliance reporting, and monitoring for OpenAI usage to ensure adherence to regulatory standards. - Implement robust guardrails and moderation tools, including fine-tuned safety layers, to enhance the security and reliability of AI applications. - Track and analyze model performance and usage metrics, producing regular reports for leadership to inform strategic decisions. - Optimize prompt engineering and evaluate cost/performance trade-offs, such as comparing GPT-4 and GPT-4o mini, to maximize efficiency and effectiveness. - Troubleshoot and resolve technical issues related to API calls, latency, and integration failures, ensuring seamless operation of AI tools. - Maintain a detailed internal admin guide with setup/configuration steps, governance rules, and best practices for AI tool management. - Develop and maintain knowledge bases and wikis for developers and end users to facilitate knowledge sharing and skill development. - Deliver training sessions for IT staff to expand their expertise in managing OpenAI tools and ensure comprehensive admin coverage. - Serve as the Tier 3 escalation point for OpenAI-related incidents, providing expert-level support and resolution. - Collaborate with security, compliance, and engineering teams to expand the safe and responsible use of AI tools across the organization.Key Deliverables: - Serve as the Subject Matter Expert (SME) for AI tools and oversee their overall governance. - Address and resolve issues related to the Default Project space, ensuring optimal functionality. - Ensure the security of the AI environment and its data by mitigating open business risks. - Enable AI tool functionalities for third-party applications, starting with a general introduction and expanding capabilities as needed.Qualifications: - Bachelor’s degree in Computer Science, Engineering, or a related field. A Master’s degree is preferred. - 5-8 years of experience in AI applications engineering or a related role. - Demonstrated proficiency in AI tools, particularly Google Gemini, OpenAI, and Anthropic. - Strong understanding of data privacy controls and compliance requirements. - Experience in configuring and managing AI tool environments securely and effectively. - Excellent problem-solving and troubleshooting skills, with the ability to handle complex technical issues. - Strong communication and collaboration skills, with experience delivering training and creating documentation.

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