Glean Engineer & Administrator

Job Title: Glean Engineer & Administrator Location: Pan IndiaJob Summary: We’re seeking a tech-savvy and detail-oriented Glean Engineer & Administrator responsible for managing, optimizing, and maintaining Glean - the enterprise knowledge search and collaboration platform. This role requires a blend of technical expertise, problem-solving skills, and strong collaboration abilities to help our organization unlock the full potential of Glean for enhanced employee productivity and knowledge sharing.Key Responsibilities: 1. Platform Administration: Serve as the primary administrator of the Glean platform, ensuring smooth functionality and accessibility for all users. Manage user access, permissions, roles, and licenses in line with organizational policies. Monitor system performance and troubleshoot technical issues promptly. 2. Implementation & Customization: Collaborate with stakeholders to configure Glean for specific organizational needs and workflows. Optimize platform search capabilities and knowledge indexing to align with business priorities. Design and implement customizations, integrations with other enterprise systems (e.g., Slack, Jira, Google Workspace, etc.), and automation workflows. 3. Knowledge Management Optimization: Develop strategies to enhance the quality and discoverability of shared knowledge within Glean. Configure taxonomy, tagging systems, and other organizational structures for better knowledge categorization. 4. Data Analysis & Reporting: Analyze usage metrics, adoption rates, and search patterns to assess platform effectiveness. Provide stakeholders with insights and recommendations for improving user experience and knowledge accessibility. 5. Training & Support: Create and deliver training materials and sessions for employees to maximize Glean adoption. Offer end-user support and serve as a point of contact for employees encountering technical challenges. 6. Compliance & Security: Ensure compliance with organizational security protocols and data protection policies. Work closely with IT teams to address security concerns and maintain system integrity.Qualifications: Education:Bachelor’s degree in Computer Science, Information Technology, or a related field. Equivalent experience may be considered.Experience: Minimum of 2–5 years experience in enterprise software administration or knowledge management platforms. Hands-on experience with Glean or similar enterprise search tools (e.g., Coveo, SharePoint, ElasticSearch).Skills: Proficiency in integrating APIs and working with enterprise tools. Strong analytical and problem-solving skills to address platform challenges. Excellent written and verbal communication skills for engaging with users and stakeholders. Ability to manage projects and coordinate with cross-functional teams.

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