Chief Medical Scribe (Team Lead)

TripleTriple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these key areas. Distinguished by its rigorous standards, Triple excels in:Selectively recruiting the top 1% of industry professionalsDelivering in-depth training to ensure peak performanceOffering superior account management for seamless operationsEmbrace unparalleled professionalism and efficiency with Triple—where we redefine the essence of remote hiring.SummaryWe are seeking a highly experienced Chief Medical Scribe (Team Leader) to lead a team of 10-15 medical scribes supporting a multi-specialty US-based clinic. This role blends hands-on scribing expertise with operational leadership, ensuring high-quality clinical documentation, efficient workflows, and strong provider satisfaction.The ideal candidate will have deep experience in US healthcare documentation, proven ability to manage distributed teams, and strong communication skills to interface directly with physicians and stakeholders.This role reports to the Operations Head and plays a critical role in driving accuracy, turnaround time (TAT), and overall team performance.ResponsibilitiesTeam Leadership & Operations ManagementManage and oversee a team of 10-15 medical scribes (live + offline)Plan and execute shift scheduling and resource allocation based on client requirements (US time zones)Monitor and drive productivity metrics (charts per day, TAT, utilization)Ensure optimal distribution of workload between Live scribing and Offline scribing.Act as the primary escalation point for operational challengesHands-on Scribing & Process ExpertiseActively contribute to scribing (live and/or offline) as neededMaintain a strong understanding of multi-specialty workflowsEnsure accurate and timely documentation within EHR systems such as eClinicalWorks (ECW), Epic, and other specialty-specific systemsQuality Assurance & ComplianceOwn and drive QA processes, including regular audits of charts and feedback loops and error correctionMaintain and improve documentation accuracy standardsLead HIPAA compliance training and adherenceIdentify trends in errors and implement preventive measuresClient & Stakeholder ManagementServe as the primary point of contact for US physicians/clientsDrive provider satisfaction through responsiveness and quality deliveryHandle escalations, feedback, and continuous improvement initiativesAlign team performance with client expectations and SLAsHiring, Training & Performance ManagementConduct interviews and participate in hiring decisionsDesign and deliver training programs for new hiresDevelop SOPs, templates, and best practicesManage performance through regular evaluations, coaching and feedback, and performance Improvement Plans (PIPs) where neededMetrics & Performance OwnershipOwn and drive key success metrics:Documentation accuracy %Turnaround Time (TAT)Provider satisfaction scoresTeam utilization and productivityError rates and rework trendsQualifications/SkillsExperienceMinimum 5+ years in medical scribing (US healthcare required)Minimum 3+ years in team leadership/people managementExperience managing remote teams supporting US clientsTechnical & Domain SkillsStrong expertise in medical terminology across multiple specialties and clinical documentation standardsHands-on experience with EHR systems (ECW, Epic preferred) and Communication tools (Slack, Zoom)Understanding of HIPAA compliance and data security protocolsLeadership & Communication SkillsStrong ability to lead, mentor, and scale teamsExcellent written and verbal communication skills (client-facing)Ability to manage cross-cultural communication (India–US) effectivelyHigh ownership mindset with focus on process improvement and efficiency

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