Delivery Manager AMS projects for Retail domain

About the CompanyWe are a digital solutions and technology services company that partners with global organizations across industries to achieve digital transformation. With a strong track record of innovation, investment in digital solutions, and commitment to client success, at Zensar, you can help clients achieve new thresholds of performance. A subsidiary of RPG Group, Zensar has its HQ in India, and offices across the world, including Mexico, South Africa, UK and USA.Zensar is all about celebrating individuality, creativity, innovation, and flexibility. We hire based on values, talent, and the potential necessary to fill a given job profile, irrespective of nationality, sexuality, race, color, and creed. We also put in policies to empower this assorted talent pool with the right environment for growth.About the RoleWe are looking for Strong AMS Delivery Manager to lead end‑to‑end delivery for key Retail Clients. The ideal candidate should have a strong background in retail application delivery, proven experience in managing retail clients, and the ability to drive customer satisfaction, delivery excellence, and team performance.ResponsibilitiesLead and manage application delivery for a major retail customerEnsure customer satisfaction and employee engagementProvide solutions for existing and new projects, including RFP responsesDrive KPI-based and Agile-based execution of IT services projectsOversee financial management, project governance, and people managementEnsure strong execution across all application delivery initiativesExperience: 12–18 YearsRequired SkillsProven track record of leading a retail customerStrong hands-on experience in retail application deliveryExcellent communication and interpersonal skillsManage P&LExperience in managing RFPs, solutions design, and project executionStrong understanding of KPIs, Agile methodologies, and IT service deliveryExpertise in people management and financial oversight

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