Chief Delivery Officer

Job DescriptionJob Title: Chief Delivery Officer / EVP Global Delivery Key Responsibilities:Delivery Leadership & GovernanceDrive execution of large, complex client engagements across Infra, AI, Cloud, CRM and ERP.Establish robust governance frameworks with clear KPIs, SLAs and escalation protocols. Ensure predictable, profitable, and high-quality delivery across geographies. Leadership Hiring & Management Build and manage a strong leadership including Delivery Heads, Solution Architects and Program Leaders. Mentor and develop delivery leadership for succession planning and scalability. Drive accountability, execution rigor and customer focus within the delivery organization. Presales & SolutioningPartner with Sales & Account Management in deal qualification, solution design and proposal making. Lead solution architects in crafting winning responses for RFPs/RFIs. Ensure delivery feasibility and profitability are well-integrated into the sales cycle. Partnerships & Ecosystem DevelopmentBuild alliances with technology partners, ISVs, hyperscalers and consulting firms.Co-create go-to-market strategies with ecosystem partners.Generate joint revenue opportunities through partnerships.Business Leadership Provide strategic direction across Infra, AI & Analytics, CRM, ERP and Cloud Transformation.Drive revenue growth and profitability by aligning delivery outcomes with business goals. Strengthen alliances with technology partners (Salesforce, SAP, OEMs) to enhance delivery capability. Customer Engagement & Relationship Management Build trusted relationships with CXO and VP-level stakeholders in client organizations. Act as a strategic advisor and consultative partner to customers for technology and transformation initiatives. Drive account expansion opportunities by aligning customer needs with delivery capabilities. Operational & Financial Accountability Own Delivery P&L, ensuring margins are met or exceeded. Optimize workforce planning, utilization and resource deployment. Drive efficiency through automation, AI-driven delivery and global delivery models. Key Skills & Competencies Proven ability to hire, lead and mentor senior delivery leaders and solution architects. Strong presales expertise with hands-on experience in RFP responses, solutioning and client presentations. Strong CXO/VP-level relationship management with a consultative and outcome-driven approach. Experience in delivery P&L ownership for portfolios > $100M. Ability to balance execution rigor with strategic business growth. Qualifications & Experience Bachelor’s degree in engineering / technology; MBA preferred. 20+ years in IT Services with at least 8–10 years in global delivery leadership roles. Demonstrated expertise in multi-service line delivery (Infra, AI/Analytics, ERP/CRM, Cloud Transformation). Strong presales and client engagement experience with proven deal-win track record.

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