Technical Support & Training Specialist

About Us:François Compressors India Pvt. Ltd. is the wholly owned subsidiary of AF Compressors Group, head quartered in Belgium, offering compressed air solutions in the food and beverage industry. We are an international team of 80 employees located in Pirangut, Pune.Role & Responsibility:We are looking for a proactive Technical Support and Training Specialist. The position is split into two main verticals : 1. Internal and external technical training related to our compressors’ usage, maintenance and monitoring; 2. Daily technical support to our service engineer and customers.Main responsibilities as under:TrainerDevelop and maintain training material updated ( create material for AF new products, refresh existing one, adapt to particular customer needs,…)Provide internal training to upscale skills and competencies of our aftersales (new) team membersProvide external training to customers all over IndiaTechnical supportProvide technical support to our customers on regular and hotline basis.Troubleshoot issues via phone, email, remote tools, or on-site supportPrepare commissioning information to ensure smooth compressor start-upAnalyze compressor’s parameters proactively to solve the issue before any breakdownManage warranty and breakdown cases (RCA, definition of BOM required for repair,…)Ensure internal systems are always updated with latest machine informationDesired Candidate:Educational background in engineeringMinimum 10 years industrial experience, within Minimum 3 years training experience, any trainer certification is an assetProficiency in presentation and facilitation skills as well in training material preparationGood communication and interpersonal skillsExperience in customer support position; ability to define RCA from a remote locationMastering MS Office (power point, Excel, Outlook) and familiar with ERP system usageWilling to travel over IndiaFluent in English and Hindi

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