SOC Manager

About N-able :Website: N-able empowers IT service providers with cutting-edge software solutions to monitor, manage, and secure their customers' systems, data, and networks. Built on a scalable platform, our secure infrastructure and tools simplify complex IT ecosystems while supporting partners through evolving technology needs. With a flexible portfolio of integrations from leading technology providers, we enable partners to excel at every stage of growth, protect their customers, and expand their service offerings. Headquartered in Morrisville, NC, USA, with operations spanning North America, EMEA, and APAC regions.Role: SOC ManagerLocation: Bangalore Position SummaryThe MDR Senior SOC Manager oversees all MDR SOC operations, providing strategic direction and ensuring operational excellence. This role is accountable for workforce planning, SOC performance metrics, and customer satisfaction. The Senior Manager partners with leadership across departments to drive continuous improvement and operational scalability.Roles and ResponsibilitiesStrategic Leadership- Provide direction and oversight to SOC Managers and Leads.- Define and enforce SOC policies, standards, and best practices.- Lead workforce planning and ensure effective resource allocation. Operational Excellence- Track SOC KPIs and performance metrics to ensure service quality.- Drive continuous improvement initiatives for detection and response.- Oversee incident handling processes and ensure escalation efficiency.Cross-Functional Collaboration- Partner with Engineering, Threat Intelligence, and Product teams to strengthen MDR capabilities.- Serve as a senior escalation authority for critical customer incidents.- Contribute to strategic planning and service delivery roadmaps. Required Experience- 10–14years of SOC or IR experience with at least 3 years in senior leadership.- Proven success managing multi-team or multi-site SOC operations. Educational Qualifications- Bachelor’s degree in Cybersecurity, Information Systems, or related discipline (Master’s preferred).Certifications- Executive-level certification (CISSP, CISM, CCISO) strongly preferred.Skills and Competencies- Strong leadership, organizational, and communication skills.- Expertise in SOC operations, MDR delivery, and client service.- Ability to align operations with strategic business objectives.

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