Merchandise Specialist

About the Company: JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company’s product assortment meets customers’ everyday needs and helps them commemorate every special occasion with style, quality and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when and how they want to shop – from to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. Please visit JCPenney’s Newsroom to learn more and follow JCPenney on Facebook, Instagram, Twitter and LinkedIn.About the Role: We are actively looking for a Merchandising Senior Analyst to provide buying/work unit with efficient support for the item set up and PO creation work. The successful candidate must be a self-starter who can organize work priorities with supervision and responsibilities would also include taking independent decisions for low complexity problems. This role requires strong organizational skills, attention to detail, ability to meet tight deadlines, and creative problem solving skills.Responsibilities:Operational ExcellenceEnd-to-End Ownership of Divisional Setups: Drive the operational strategy by leading the division setup process with an emphasis on precision, compliance, and timely execution to support seamless business operations.Continuous Process Optimization: Identify and implement innovative solutions to enhance efficiency, accuracy, and scalability within the operational framework, fostering a culture of continuous improvement and excellence.Cross-Functional Collaboration: Strengthen strategic partnerships with business units and suppliers to align divisional operations with broader organizational goals, ensuring optimal support for divisional analysts.Inventory Data Integrity & Governance: Oversee the divisional item creation process for owned inventory across domestic, imported, and factory-ship assortments. Ensure compliance with data accuracy standards to facilitate seamless integration and execution of inventory workflows.Data Governance & ReportingPerformance Insights & Progress Tracking: Develop and manage comprehensive reporting structures to provide real-time visibility into the team’s progress, ensuring timely completion of item setup processes.Product Data Integrity & Supplier ManagementItem Setup & Data Accuracy: Oversee the creation and validation of divisional items across domestic, import, and factory-ship assortments, ensuring seamless data integration and operational accuracy.Supplier Communication & Compliance: Manage end-to-end supplier collaboration for data acquisition, image collection, and periodic inventory updates, maintaining system integrity and alignment with JCPenney’s infrastructure.Omnichannel Product Optimization: Ensure accurate execution of orderable and sellable attributes in the system to support a frictionless customer experience across digital and physical retail platforms.Digital Operations & E-Commerce EnablementPost-Setup Digital Execution: Partner with Digital Operations teams to drive post-item setup workflows, including image enhancements, inventory synchronization, and digital content deployment to maximize product visibility online.Critical Thinking & AdaptabilityDynamic Volume & Workload Management: Adapt operational strategies to manage peak workload fluctuations, ensuring consistent performance and target achievement under high-pressure scenarios.Agile Prioritization & Task Execution: Maintain a structured approach to workload management, prioritizing critical deliverables while ensuring zero-error execution within defined SLAs.Training & Workforce DevelopmentNew Hire Training & Onboarding: Design and implement structured training programs to equip new hires with the necessary knowledge, tools, and best practices for seamless integration into the team.Coaching & Performance Enhancement: Mentor associates to drive individual and team performance improvements, ensuring alignment with operational goals and quality benchmarks.Process Documentation & Continuous Learning: Maintain up-to-date process documentation and knowledge repositories to support team efficiency and ensure consistency in procedural execution.Workload & SLA ManagementDaily Work Allocation & Distribution: Strategically assign and manage workload distribution to optimize resource utilization and meet operational deadlines.Progress Monitoring & SLA Compliance: Conduct periodic status checks on deliverables to track completion rates, proactively addressing potential bottlenecks.Quality Assurance & Accuracy AuditsBusiness Rule Compliance & Precision Checks: Implement rigorous audit mechanisms to ensure strict adherence to business protocols and data integrity standards.Error-Free Execution: Enforce stringent quality control measures to maintain a consistently high standard of data accuracy and process compliance. Qualifications:4 to 6 years of relevant experience in Merchandising and Item Data ManagementBachelor’s degree in related field (Masters will be added advantage) Required Skills:Critical thinking, Problem Solving, Mentoring & Decision-makingProficiency in Oracle RMS, data master, PIM or other related operating systemProficiency in intermediate excelGood Communication Skills both verbal & written Preferred Skills:Experience in Retail and Merchandising – Item Set Up, Category management and catalogue managementCommunicates with various levels of management including merchandising managers, buyers, assistant buyers and merchandising assistants

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