Cluster Manager

About the CompanyZepto is a company that is shaping the future of the Indian startup ecosystem. This isn’t just a job; it’s a chance to be part of a once-in-a-generation story.About the RoleAs a Manager II - Deputy Cluster Manager in DH Operations, you will own end-to-end operations for a cluster of 8 - 12 dark stores, ensuring seamless execution from inbound to dispatch.ResponsibilitiesOwn end-to-end operations for a cluster of 8 - 12 dark stores, ensuring seamless execution from inbound to dispatch.Drive excellence across inbound, putaway, picking, packing, and last-mile dispatch processes with strict adherence to SLAs.Own and optimize critical store KPIs - putaway TAT, receiving adherence, picking/packing efficiency, defect rates, damages, shrinkage, and overall cost metrics.Ensure high inventory accuracy across stores through strong control mechanisms, audits, and loss-prevention initiatives.Drive quality compliance across handling, storage, and dispatch processes while standardizing SOPs across all nodes.Lead Store Managers and large ground teams, ensuring manpower alignment across throughput demands and extended-hour store formats.Continuously improve throughput, reduce shrinkage and damages, and drive cost efficiencies across the cluster.Own operational performance reviews through structured dashboards, governance cadence, and metric-driven accountability.QualificationsQualification: Graduation, MBA preferred (Operations/Supply Chain) or equivalent experienceExperience: 3–6+ years in warehouse/dark store/fulfilment center operations with exposure to multi-site managementRequired SkillsStrong understanding of end-to-end warehouse operations — inbound to dispatchProven experience managing large ground teams across multiple locationsHands-on with dashboards, KPIs, and data-driven operational reviewsStrong execution focus with ability to operate in high-volume, high-pressure environmentsProcess-oriented mindset with experience enforcing SOPs and driving accountabilityPreferred SkillsNone specified.Pay range and compensation packageNot specified.Equal Opportunity StatementZepto is committed to diversity and inclusivity in the workplace.

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