Floor Manager

Key Responsibilities 1. Performance Monitoring & Reporting • End-to-end reporting and management of the Business Development Teams. • Track daily, weekly, and monthly performances of all BDAs and Team Leads. • Monitor revenue realization, lead management and conversion, and follow-up discipline. • Consolidate performance metrics (individual and team-wise) and share structured reports with management. • Ensure CRM is updated in real-time and aligns with reporting dashboards. Ensure all daily/weekly tasks and revenue targets are clearly communicated and achieved. • Coordinate with other departments to ensure end-to-end process flow and accountability. • Conduct daily floor huddles to align team focus and communicate key priorities. • Conduct periodic performance reviews with Team Leads and BDs. • Identify gaps in conversion, communication, or process adherence and derive action items for improvement. • Conduct regular skill enhancement sessions (weekly/monthly) • Ensure strict adherence to internal SOPs, QA standards, and compliance requirements. • Maintain proper documentation of all escalations, reviews, and interventions.

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