Assistant Store Manager

Job SummaryThe Assistant Manager (AM) – Retail will manage one of CAVA’s Exclusive Brand Outlet (EBO). The role focuses on driving sales, ensuring brand standards, managing store operations, and coordinating with two Retail Executives to deliver a consistent and high-quality customer experience aligned with CAVA’s fashion apparel positioning.Key Responsibilities1. Sales & Business PerformanceAssist in achieving monthly and annual sales targets.Monitor daily sales performance and take corrective actions when required.Promote upselling and cross-selling to maximize revenue.Ensure adherence to CAVA’s pricing, discount, and promotion policies.2. Store OperationsSupport smooth day-to-day store operations including opening and closing procedures.Ensure compliance with company SOPs, audit standards, and safety guidelines.Manage cash handling, billing accuracy, and daily sales reconciliation.Coordinate with warehouse/logistics for stock replenishment and transfers.3. Team Management & TrainingLead and manage the store team consisting of 2 Retail Executives.Plan duty rosters, weekly offs, and leave management.Assign daily sales targets and responsibilities to executives.Train team members on product knowledge, customer engagement, and selling techniques.Monitor performance and provide regular feedback.Ensure discipline, attendance, and adherence to company policies.4. Customer ExperienceEnsure exceptional customer service aligned with CAVA brand standards.Handle customer complaints, returns, and exchanges professionally.Build long-term customer relationships and encourage repeat business.Maintain high store hygiene and ambiance standards.5. Visual Merchandising & Brand PresentationEnsure visual merchandising guidelines are followed as per brand standards.Monitor product displays, mannequins, and window setups.Coordinate with VM teams for new launches and seasonal collections.6. Inventory ManagementAssist in stock planning, stock audits, and shrinkage control.Ensure accurate inventory records and proper stock rotation.Minimize loss, damage, and pilferage within the store.7. Reporting & CoordinationPrepare and share daily/weekly sales and operational reports.Coordinate with HO teams (HR, Accounts, VM, Operations) as required.Support the Store Manager in implementing company initiatives and policies.Key Skills & CompetenciesStrong sales and customer service orientationExcellent verbal and written communication skillsAbility to communicate effectively with customers, team members, and head office teamsGood leadership and team-handling skillsKnowledge of retail operations and fashion apparel trendsEffective interpersonal skillsProblem-solving and decision-making abilityBasic computer knowledge (POS systems, MS Excel, email)Qualifications & ExperienceGraduate in any discipline (preferred)2–4 years of experience in retail fashion/apparelPrior experience as Senior Sales Executive or Floor Manager is an advantageLanguages: English and Kannada are mandatory; Hindi is preferredWorking ConditionsRotational shifts including weekends and holidaysStanding for extended periodsFast-paced retail environment

Apply Now