Manager 2 - Ad Operations

Our StoryFounded in 2021 by Aadit Palicha and Kaivalya Vohra, Zepto is on a mission to save you time —making every second count towards life's real joys. Our platform has revolutionized rapid commerce in India with cutting-edge technology and strategically optimised delivery hubs. Zepto offers an extensive range of 50,000+ products, from fresh groceries to electronics, beauty essentials, apparels, toys and more, delivering across 70+ cities in minutes*Responsibilities, aka, what we’d like you to deliverBrand Account Management : Own end-to-end relationships with multiple brands advertising on Zepto Ads. Act as the primary point of contact for campaign planning, execution, and performance optimization. Drive retention, upsell, and long-term account growthCampaign Setup & Optimization : Set up campaigns across Zepto Ads inventory using best-in-class targeting strategies. Continuously monitor and optimize performance against KPIs such as CTR, CVR, CPA, ROAS, and revenue. Translate brand objectives into scalable campaign strategies.Billing, Invoicing & Reconciliation : Own monthly billing cycles for your accounts, spend tracking, and reconciliation for assigned accounts. Ensure accuracy in invoicing and resolve discrepancies in coordination with finance and brands. Data Analysis & Reporting : Deep dive into campaign data to generate actionable insights and performance narratives. Build and maintain performance trackers and dashboards. Support brands with structured performance reviews and optimization recommendations. Cross-Functional Collaboration : Work closely with Product, Tech, Operations, and Sales teams to flag product gaps, drive feature enhancements, and improve advertiser experience and monetization outcomes.Are you who we're searching for Strong account management and stakeholder management skills. High data comfort with ability to translate numbers into business actions. Strong problem-solving and execution mindset. Excellent communication and presentation skills. Advanced Excel proficiency (pivot tables, lookups, dashboards). Strong analytical and reporting capabilities. SQL(good to have). 2-3 years of experience in client facing roles in account management, performance marketing, ad operations, digital media, SaaS, or e-commerce roles. Experience working with advertisers, agencies, or monetization platforms is a plus.

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