Network Operations Center Engineer

Operations – Network Operation Centre , NOC Engineer Location: Bangalore Exp: 1- 3 yrsWe are looking to hire a NOC Engineer as a member of NOC Team which is 24/7 part of Operations Organization focused on monitoring TS internal and external systems, troubleshooting issues, resolving or escalating them.Key responsibilitiesMember of 24x7 Network operations team working on rotating shift basis.First-level technical support for Telesign’s servers & network.Monitoring, troubleshooting and alert handling related to Telesign’s servers and networks data centres worldwide.Support traffic moves based on technical, business and operational response drivers.Collect and analyze forensic information related to issues, alerts or customer escalations. Fix issues and/or escalate to on-call staff.Respond to solve alerts where possible and escalate when needed and insure ownership is correctly assigned.Execute monthly Linux patching procedures.Diagnose technical problems using internal tools, database queries and log file analysis and identify solutions for recurring issue.Monitor and improve our systems and perform data analysis.Suggest and improve system monitoring and self-healing processes.Personally resolve issues where possible and escalate issues to internal teams or external suppliers if required.Successfully handle multiple priorities in work with customers.Collaborate with technical peers in order to improve efficiency and satisfaction of customer support.Ensure customers are satisfied with the effectiveness and efficiency of the support they receive.Essential RequirementsAbility to work in shifts (24/7 shift schedule).IV/VI level of educationFluent in English, verbal and writtenAdvance knowledge of: Linux (such as working from the CLI), SQL (including analysis of data stored in databases) and networking (TCP/IP, HTTP and other common Internet protocols)1 – 3 years of relevant experienceStrong customer and service orientationVery strong analytical and problem-solving skillsHigh attention to detailAbility to work well under pressure and be able to work both independently and as part of a teamSelf-organized and proactive approach with excellent communication skillsSuccessfully handle multiple priorities and ability to handle stressful situationsPreferred QualificationsWorking understanding of any of basic technical concepts of REST API, SQL , Cassandra ,ELK, AWS, PythonFamiliarity with Atlassian tools (JIRA, Status Page), ”Kibana”, ”Grafana”, “Confluence” - will be treated as advantageTelecom and Messaging experience (CPaaS, SMS, Voice, telecom data, Carrier ecosystem)IT related certifications a plus.

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