SCCM Patching, application packaging and deployment

We are hiring a SCCM Patching, application packaging and deployment Experience: 5+ Location: Bengaluru, Notice Period: Immediate to 15 DaysRoles & responsibilities:Description:The Subject Matter Expert will lead and provide deep expertise in deploying, managing, and optimizing Windows Operating Systems for end-user devices. This role demands extensive experience with deployment tools, patch management, software packaging, and comprehensive desktop management at a global scale. The SME will also drive process improvements and act as a technical escalation point..Responsibilities:• Over 7 years of demonstrated expertise in Desktop Management and software distribution for Windows environments.• Own administration and optimization of enterprise-grade software deployment tools - SCCM, and advanced software packaging systems.• Oversee mass software distribution, ensure high success rates of deployments, and lead troubleshooting of failed deployments.• Manage end-to-end patching processes globally, including application and third-party patching, ensuring compliance and security.• Monitor and enforce security policies regarding antivirus and endpoint protection software on all desktops, proactively addressing non-compliance.• Lead complex Windows 10/11 issue resolution and provide expert guidance on desktop management challenges.• Lead root cause analyses (RCA) for major incidents and implement preventive measures to eliminate recurrence.• Participate and lead triage calls and major incident responses with stakeholders.• Research, evaluate, and implement new technologies and infrastructure solutions for continuous improvement.• Automate tasks and processes efficiently through advanced scripting, primarily PowerShell and Python.• Provide frequent, insightful reports and updates to technical leadership and business stakeholders.• Lead and mentor junior team members in troubleshooting, incident management, and process adherence.• Serve as a key contributor to ITIL-based process improvements and maintain strong ITSM compliance.Qualifications:• Bachelor’s degree in Computer Science, Information Technology, or a related field preferred.• Extensive and current knowledge of ITIL principles and application within ITSM frameworks.• Proven ability to stay updated with industry trends, technology shifts, and best practices.• Exceptional verbal and written communication skills with an ability to convey complex technical topics effectively.• Strong analytical, problem-solving, and collaboration skills combined with meticulous attention to detail.Additional Information:• Strong written and Oral communication skills.• Should be open to work in night shifts (24/7)• Should be operating from office (5 days a week).

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