Reltio MDM Support

Position: Reltio Application supportLocation: Any LTIMindtree locationExperience: 5 to 12 YearsNotice: 30 to 60 Days2Lead Senior Lead Reltio Application SupportScope AccountabilityOwns the incident management framework and execution quality for the Reltio platformGuides and mentors P3 and P2 teams on incident handling troubleshooting approach and documentation standardsActs as final internal escalation point before vendor engagementDrives weekly issue walkthroughs with the team covering resolution details of closed issues to strengthen proactive thinking and operational maturityKey ResponsibilitiesIncident Process LeadershipDefine and guide the incident process flowoSeverity categorizationoEscalation pathsoCommunication cadenceoClosure and RCA expectationsLead major incident bridges and stakeholder communicationsReview and validate incident RCA and preventive actions prepared by P3Incident Demonstration Vendor CoordinationOversee formal incident demonstrations to Reltio Support includingoLogs payloads data timelines and business impactoClear reproduction stepsEnsure vendor tickets are complete and actionable reducing turnaround timePatch EBF Upgrade AwarenessMaintain strong awareness ofoEBFs Emergency Bug FixesVendor patchesoMinor platform upgradesReview patch applicability risk and dependenciesGuides safe application of EBFs and patches across lower environments before production rolloutEnsure rollback plans validation checklists and signoffs are documentedContinuous ImprovementIdentify recurring incidents and drive systemic fixes with architecture and engineering teamsDefine SLAs KPIs oncall models and operational metricsEnsure readiness for audits and compliance reviewsPatch EBF Management Explicit Knowledge ExpectationAwareness ResponsibilitiesUnderstand Reltio release notes defect advisories and EBF applicabilityValidate EBFspatches in Dev QA before UAT and ProdCoordinate withoReltio SupportoSecurity teamsoChange Advisory Board CABEnsure post patch validation includesoMatchmerge behaviouroSearch UI APIsoIntegrations and exports

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