As a Claims Supervisor, you will lead and manage an operational team responsible for delivering high quality service and consistent performance. You will oversee a team of frontline colleagues (typically 10–20 FTE), ensuring workloads are managed effectively, targets are met, and service standards are upheld.You will support your team’s development, coach individuals, manage performance, and help implement the broader departmental strategy set by the Head of Department. With a strong customer centric mindset, you will identify opportunities to improve processes, enhance efficiency, and strengthen team engagement