Relativity Infrastructure Engineer AP

Why Lighthouse? ✔️ Hybrid work flexibility ✔️ Strong culture of innovation and collaboration ✔️ Opportunities to work with cutting-edge tools and brilliant minds ✔️ A mission-driven company with global reach and heartPosition SummaryThe Relativity Infrastructure Engineer manages multiple on-premises Relativity Server instances, Relativity One instances, and is a key contributor to expanding into new geolocations on-premises and in the cloud. As Lighthouse continues to elevate the service level objectives for all Relativity environments, the engineer will be implementing changes to improve performance, enhance monitoring, strengthen security, and maintain stability. The engineer will be key in troubleshooting high-impact production incidents and issues escalated by the Application Support team. The ideal candidate will have extensive experience in troubleshooting Relativity issues, working with Relativity Support, and a deep knowledge of the Relativity infrastructure.Primary ResponsibilitiesSupport Lighthouse’s Relativity environments focusing on scalability, monitoring, stability, performance, and security.Collaborate with cross-functional teams to plan, schedule, and implement changes using the change management process. Respond to incidents in Relativity and integrated applications following the incident management process.Remediate items, perform Root Cause Analysis and present findings in Operations Review meetings.Implement Relativity security best practices.Analyze, install, and test Relativity server patches and help create implementation plans.Respond to any Relativity defects by coordinating with relevant teams and creating action plans.Collaborate with development teams to enable high performance, dependable integration of Lighthouse tools with Relativity.Support Relativity integration with eDiscovery tools such as Nuix, Brainspace, and eCapture.Evaluate and set up third party software that integrates with Relativity and/or RelativityOne.Work with other teams to help create solutions for any custom projects required by clients.Fully document each customer issue/resolution. Create and maintain internal/external support documentation including SOPs, best practices, and knowledge articles.Provide guidance, support and mentoring to the App Support team.Perform on call responsibilities periodically, that may require working outside normal working hours (evenings/weekends).KNOWLEDGE, SKILLS, AND behaviorsStrong communication skills (both written and verbal).Demonstrate strong judgement when it comes to resolving technical issues.Ability to solve problems and identify a root cause in addition to being able to develop and execute upon a solution. Experience supporting enterprise systems, including Windows Server, Microsoft SQL Server, IIS Web Servers, Active Directory, and Virtualization & Cloud environments. Expert level Relativity experience.Proficiency in SQL Server, PowerShell, Regular Expressions.QUALIFICATIONSRelativity Certified Administrator (Relativity Infrastructure Specialist preferred)Minimum of 5 years of Computer Helpdesk/Application Support or relevant IT experience Minimum of 3 years’ experience supporting hosted Relativity platforms.BS or BA degree in related field or commensurate work experience.

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