Principal Consultant

About GetronicsWe empower your business to stay competitive by offering flexible, secure and reliable technology services, tailored to your unique needs, helping to drive growth, increase efficiency, reduce cost, and deliver measurable success.We are committed to low-carbon and sustainable development through our IT solutions to help companies like yours reduce their environmental impact.Getronics is a global leader in technology solutions with a team of over 4,000 colleagues in 22 centres, providing comprehensive end-to-end services across the globe.We are one of only 18 companies from around the world positioned within Gartner’s 2024Magic Quadrant for Outsourced Digital Workplace services, and we are the leading and founding member of the Global Workspace Alliance (GWA).We are committed to delivering exceptional customer service, enabling your business to focus on your core strengths while entrusting your IT needs to Getronics.Team PurposeThe Managed Network & Security Team manages Getronics' data centre network and security devices, customer connectivity, and on-premise implementations.You will work in a global team of 50 engineers, ensuring seamless operations and customer satisfaction.You will be required to work from Monday-Friday, Weekly Oncall would be on a rotational basis.Role PurposeWe seek an experienced Fortinet professional with deep expertise in Forti SASE and Forti SDWAN. You will proactively and reactively manage network and security devices, troubleshoot incidents, implement solutions,and deploy upgrades. As a Principal Technical Consultant, you will act as a trusted advisor, ensuring successful customer experiences with Fortinet technologies while providing escalation management and risk mitigationJob Location: Bangalore/Gurugram, IndiaRelevant Experience: 12 years+ResponsibilitiesProvide reactive/proactive technical support to top-tier customers.- Perform fault isolation and root cause analysis for complex issues.- Manage support cases, document solutions, and publish technical bulletins.- Configure, upgrade, and troubleshoot Fortinet and Cisco devices.- Prepare and execute change requests; analyze capacity reports and propose improvements.- Collaborate with cross-functional teams (Helpdesk, Service Delivery Managers, Vendors).- Act on incidents reported via monitoring tools or customer service desk.- Deliver client-facing presentations and improvement plans.- Ensure compliance with ITIL processes (Incident, Change, Problem management).Primary SkillsForti SASE, Forti SDWAN - Expert in migration, projects, BAU activities;SME-level expertise.- Secondary Skills: FortiGate, FortiManager, FortiAnalyzer, Cisco ASA/FTD, Palo Alto (Firewall, Panorama).- Mandatory Skills: Cisco Routing & Switching.- Added Advantages:* Fortinet: FortiAuthenticator, FortiNAC, FortiSwitch, FortiClient, Secure Wireless LAN.- Other Vendors: Cisco Wireless, Cisco ACI, Meraki (Wireless, SDWAN), F5 Load Balancer, Cisco ISE.CertificationsDesired: Fortinet Certified Professional in Network Security (FortiGate Administrator + electives such as FortiManager and FortiAnalyzer).Nice to Have: PCNSE/PCNSA, CCNP/CCIE Security, CCNP/CCIE Routing & Switching.Graduate/Master's degree holderSoft SkillsCustomer-focused with a proactive attitude.Strong problem-solving and analytical skills.Excellent communication (verbal & written).Team player with initiative and ownership

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