Freelance Customer Success Specialist

Our client, a leading global specialist in energy management and automation is looking to engage with a Consultant CSM Operation Excellence. Key responsibilities:-Support CSM team to achieve Upsell and pull through and to increase digital portfolio. -Support team by keeping MIS intact to strengthen client relationships for recurring services and achieving on time renewals. -Self-driven and motivated candidate to collaborate with cross functional teams to achieve desired results.Duration- 6 months (extendable)Capacity- Full timeLocation- Bangalore (Hybrid)Skills Required-3 to 5 years in Customer Success, Pre-Sales, or Client Operations.-Client Relationship Management, Revenue Growth & Upsell, Operational Excellence-Maintain and update MIS dashboards, generate insights to strengthen client engagement, and support performance tracking.-Familiarity with CRM systems (Salesforce, HubSpot, Gainsight) and digital product portfolios.-Strong written and verbal communication to interact with clients and internal stakeholders effectively.

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