Head Cashier

Why This Role MattersTo manage billing operations efficiently while ensuring a smooth checkout experience, accuracy in transactions, and adherence to financial and compliance controls.What You Will OwnEnd-to-end billing and POS operationsCash management, reconciliation, and daily closingSupervision of cashier team and shift planningHandling refunds, exchanges, and billing escalationsEnsuring accuracy in invoices, payments, and documentationCompliance with audit, finance, and SOP guidelinesKey Result Areas100% accuracy in billing and cash reconciliationMinimal billing errors and transaction discrepanciesReduced customer wait time at checkoutEfficient handling of returns, refunds, and exchangesAdherence to audit and compliance standardsHigh customer satisfaction at the final touchpointWhat Success Looks LikeSmooth, fast, and error-free checkout experienceZero or negligible cash varianceWell-managed cashier counters during peak hoursStrong coordination with sales and operations teamsPositive customer feedback at billing stageAudit-ready processes with no compliance gapsWho Thrives in This Role3–6 years of experience in retail billing/POS operationsGraduate - Bcom preferredStrong numerical accuracy and attention to detailAbility to manage pressure during peak store hoursGood leadership skills to manage cashier teamsFamiliarity with POS systems and basic accounting principlesCustomer-focused with problem-solving ability

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